Exam reschedule and cancellation policy

Rescheduling and cancellation policy details

You must reschedule and cancel exam appointments at least 24 hours before the appointment. Candidates who reschedule or cancel less than 24 hours before the appointment will forfeit their exam fee. Additionally, if candidates used a company-purchased voucher, their company may be charged when candidates reschedule or cancel less than 24 hours before the appointment.

How to reschedule or cancel your exam

Rescheduling or cancelling your scheduled exam appointment can be done through the certification dashboard.

  1. Log in to your Certification Dashboard.
  2. In the “Appointments” section, find the appointment that you would like to cancel or reschedule.
  3. Select the “Cancel/Reschedule”.
  4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.