Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Important

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Related exams: none

Important: See details

Go to Certification Dashboard

Schedule exam

  • MS-220: Troubleshooting Microsoft Exchange Online

    Languages: English

    Retirement date: none

    This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

    Price based on the country or region in which the exam is proctored.

    for Troubleshooting Microsoft Exchange Online

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)
  • Troubleshoot hybrid and migration issues (10–15%)

Download exam skills outline

Two ways to prepare

Items in this collection

There may be certifications and prerequisites related to "Exam MS-220: Troubleshooting Microsoft Exchange Online"

Exam resources

Training and certification guide

Explore all certifications in a concise training and certifications guide.

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Support for certification exams

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

Certification dashboard

Review and manage your scheduled appointments, certificates, and transcripts.

Request accommodations

Learn more about requesting an accommodation for your exam.

Exam policies and FAQs

Review the exam policies and frequently asked questions.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.