This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Important
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Related exams: none
Important: See details
Go to Certification DashboardLanguages: English
Retirement date: none
This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.
Price based on the country or region in which the exam is proctored.
There may be certifications and prerequisites related to "Exam MS-220: Troubleshooting Microsoft Exchange Online"
Microsoft Exchange Online support engineers identify, troubleshoot, and resolve issues with Exchange Online, hybrid Exchange environments, and related components, technologies, and services.
Explore all certifications in a concise training and certifications guide.
Check out an overview of fundamentals, role-based and specialty certifications.
Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.
Review and manage your scheduled appointments, certificates, and transcripts.
Learn more about requesting an accommodation for your exam.
Review the exam policies and frequently asked questions.
* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.
** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.