Certification support

About certification support

We’re here to help. We offer support through our comprehensive and detailed website and our moderated forums.

Contact support

Area of support How to contact us
Microsoft Certification exams and Microsoft Certifications Your question may already be answered on one of these pages:
- Certification process overview
- Access your certification dashboard
- Manage your certification profile

Update your legal name:
Submit a request through the legal name update form.

All other support questions:
Get help through our moderated certification support forums following the steps below.
Microsoft Certified Trainer (MCT) program Your question may already be answered on our page about the Microsoft Certified Trainer program.

All other support questions:
Contact us through our moderated support forum for Microsoft Certified Trainers.

How to post a support request in the forums

  1. In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
  2. You’ll create a display name, and then be offered the template to ask a question.
  3. Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
  4. A forum moderator will reply within 24 business hours.