Warning
This certification retired on July 31, 2023. You can renew it for at least six months after the retirement date by completing the free online assessment available on the certification renewal page. Read the blog post.
Candidates for this certification identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.