Your organization has an existing frequently asked questions (FAQ) document. You need to create a QnA Maker knowledge base that includes the questions and answers from the FAQ with the least possible effort. What should you do?
Create an empty knowledge base, and then manually copy and paste the FAQ entries into it.
Import the existing FAQ document into a new knowledge base.
Import a pre-defined chit-chat data source.
You need to deliver a support bot for internal use in your organization. Some users want to be able to submit questions to the bot using Microsoft Teams, others want to use a web chat interface on an internal web site. What should you do?
Create a knowledge base. Then create a bot for the knowledge base and connect the Web Chat and Microsoft Teams channels for your bot
Create a knowledge base. Then create two bots that use the same knowledge base - one bot connected to the Microsoft Teams channel, and the other to the Web Chat channel.
Create two knowledge bases with the same question and answer pairs. Then create a bot for each knowledge base; one connected to the Microsoft Teams channel, and the other to the Web Chat channel
You must answer all questions before checking your work.
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