Create transactions in a call center in Dynamics 365 Commerce
The call center in Dynamics 365 Commerce is a channel where you can create, cancel, and return call center retail sales orders, place a call center order on hold and release it from hold, and create continuity orders for subscription-based business models.
Learning objectives
In this module, you will:
- Learn how to create, cancel, and return a call center order.
- Put call center order on hold and release it from hold.
Prerequisites
- General knowledge of basic navigation within Dynamics 365 Commerce.
- Understanding of the call center channel in Commerce.
- Basic knowledge of retail processes.