Dynamics 365 Customer Insights

Business User
Dynamics 365
Customer Insights

Dynamics 365 Customer Insights enables every organization to unify disparate data from transactional, observational, or behavioral sources, to gain a single view of customers and derive intelligent insights that drive key business processes.

Learning objectives

Upon completion of this module, you will be able to:

  • Articulate the business value of Dynamics 365 Customer Insights.
  • Identify key features of Dynamics 365 Customer Insights.
  • Explain how Dynamics 365 Customer Insights works and looks from the user's perspective.