Dynamics 365 Customer Service

Beginner
Business User
Dynamics 365
Customer Service

Dynamics 365 Customer Service empowers companies to deliver end-to-end, self-assisted, and onsite service across channels. This module explores the Dynamics 365 Customer Service application and introduces important product features, benefits, and a customer case study.

In this module, you will:

  • Learn the value of Dynamics 365 Customer Service.
  • Learn some of the capabilities that Dynamics 365 Customer Service Insights provides to users.
  • Learn how Dynamics 365 Customer Service works and looks from the user’s perspective.