Enhance Power Virtual Agents bots

Beginner
App Maker
Power Platform
Power Virtual Agents

Note

Effective November 2020

  • Common Data Service has been renamed to Microsoft Dataverse. Learn more.

  • Some terminology in Microsoft Dataverse has been updated. For example,entity is now table and field is now column. Learn more.

Modules will be updated soon to reflect the latest terminology.

Microsoft Power Virtual Agents helps you quickly enhance your bot’s functionality to make it even more powerful. This module examines methods that you can use to enhance your Power Virtual Agents bots.

Learning objectives

In this module, you will:

  • Initiate Power Automate flows directly from topics in your bot.
  • Configure bots to pass conversations to applications such as Omnichannel for Customer Service.
  • Extract content from support pages and configure it into bot topics that you can use in conversations.

Prerequisites

Access to Power Virtual Agents