Get started with Dynamics 365 Productivity Tools
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Dynamics 365 Productivity Tools helps agents perform their daily operations faster, efficiently, and in a process-compliant manner.
Learning objectives
In this module, you will:
- Learn how to use macros.
- Discover how to use automation.
- Explore using agent scripts.
- Learn how to use smart assist.
Prerequisites
None