Intelligent Order Management for Microsoft Cloud for Retail

Functional Consultant
Business User
Microsoft Cloud for Retail
Industry Solutions

The Flexible fulfillment capability in the Build a real-time sustainable supply chain priority scenario helps retailers optimize order management while giving their customers multiple options to engage across several channels.

Learning objectives

In this module, you’ll:

  • Streamline returns management and enable flexible return scenarios.
  • Use AI and anomaly detection models to identify and address fulfillment constraints and improve delivery times while reducing costs.
  • Give customers ordering flexibility such as home delivery, curbside pickup, and pick up in-store with connected ordering and fulfillment tools.
  • Offer real-time inventory availability and order status with AI, providing a single solution to order-fulfillment orchestration.


  • Dynamics 365 Intelligent Order Management
  • BigCommerce trial subscription
  • Postman or CLI such as CURL for troubleshooting APIs (optional)