Microsoft Dynamics 365 Fundamentals

Beginner
Business User
Dynamics 365
Customer Engagement apps
Finance and Operations
Power Platform

Are you interested in learning about business applications? Start with this learning path to see how Dynamics 365 apps are used. Learn about cloud concepts, Power Platform, and how to get started with Dynamics 365 apps.

Prerequisites

None

Modules in this learning path

Dynamics 365 revolutionizes CRM and ERP by applying intelligence to all forms of data. This enables organizations to evolve from reactive business decisions to proactive insights that empower your employees to accelerate business results.

Moving to the cloud allows businesses to achieve the benefits of digital transformation. This module will help you understand what it means to move to the cloud and the benefits you can gain.

Microsoft Dynamics 365 provides multiple levels of security. It leverages the secure foundation across physical, infrastructure ,and operational security provided Microsoft Azure and a role-based security model at the application level.

Leverage Power Platform, Common Data Service, and internal reporting tools to connect, analyze, and display your data in Dynamics 365.

Dynamics 365 Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster.

Dynamics 365 Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 Sales, and has built-in business intelligence.

Differentiate your brand with Microsoft Dynamics 365 Customer Service by leveraging built-in intelligence to deliver faster, more personalized service and add value to every customer interaction.

Microsoft Dynamics 365 Field Service provides complete field Service Management including service agreements, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

A key feature of Microsoft Dynamics 365 is that it can easily be integrated with other Microsoft solutions as well as a myriad of third-party applications. Explore available integrations for the customer engagement apps.

Automate and modernize your global financial operations with Dynamics 365 Finance. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.

Bring IoT, mixed reality, and AI together to improve visibility across your global operations and act on predictive insights that increase supply chain and manufacturing productivity.

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Hire, onboard, and retain people who can deliver impactful results. Microsoft Dynamics 365 Talent empowers your HR team and people managers with the tools they need to land top candidates and accelerate their success.

Dynamics 365 Commerce delivers a complete omni-channel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

A key feature of Microsoft Dynamics 365 is that it can easily be integrated with other Microsoft solutions as well as a myriad of third-party applications. Explore available integrations for the Finance and Operations apps.