Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Customer Service

Business Owner
Business User
Functional Consultant
Dynamics 365
Customer Service

New to Dynamics 365? This five-part series introduces you to the basic concepts of customer engagement, what they share in common, as well as each of the Dynamics 365 customer engagement apps. Start with this learning path to find out about Dynamics 365 Customer Service.


You should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.

Modules in this learning path

This module introduces you to the Dynamics 365 customer engagement apps, and their common features, including integration, reporting and search.

This module introduces you Dynamics 365 Customer Service and how it supports the customer service process.

In this module you'll learn how to perform select customer service processes in Dynamics 365 Customer Service.

This module introduces you to other customer service applications that are integrated with Dynamics 365 Customer Service.