Learn the fundamentals of Microsoft Dynamics 365 Customer Service

Beginner
Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Customer Service

This learning path introduces learners to Dynamics 365 Customer Service. You will learn about the core product capabilities and other tools that you can use to effectively and efficiently manage the support process for customers.

Prerequisites

None

Modules in this learning path

This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues and Service-level agreements (SLAs)

This module introduces learners to the knowledge management capabilities of Dynamics 365 Customer Service. It also covers Omnichannel for Customer Service and historical analytics.