Introduction to Dynamics 365 Customer Service​

Beginner
Business User
Dynamics 365
AI for Customer Service
Customer Service

Differentiate your brand with Microsoft Dynamics 365 Customer Service by leveraging built-in intelligence to deliver faster, more personalized service and add value to every customer interaction.

In this module, you will:

  • Explore options for providing customer service across engagement channels.
  • Follow the case lifecycle, from initiation to resolution.
  • Discover portals and insights that help drive customer satisfaction.

Prerequisites

None