Lifecycle FAQ - Hardware

Please go here to search for your product's lifecycle.

Effective April 15, 2015, all information about Microsoft hardware warranties can be found here:

Microsoft software running on Microsoft hardware continues to be supported according to the existing Microsoft Lifecycle Policy.

How is Microsoft device software supported?

For software that is built into a device, or necessary for the use of a device (e.g. "embedded") - such as firmware or drivers - go here to learn more.

Besides hardware-specific software, Microsoft software installed on a device - such as the Windows operating system running on a Surface device - follows the associated product lifecycle (in the above example - Windows).

What is the Lifecycle Policy for subscription services that are part of the device ecosystem, such as Xbox LIVE and Xbox Music?

Customers receive support, updates, and new versions of subscription services for as long as they pay for the service. If a customer's subscription ends, that customer is not entitled to further use of or product support for that service.

What is the Lifecycle Policy for software applications that run on a hardware device, such as downloadable apps?

Downloadable applications are supported by the publisher. Redistributed applications, such as the Netflix application in Xbox, are also supported by the publisher.

What is the Lifecycle Policy for other Microsoft software products or applications that are offered as part of the hardware ecosystem? Are they covered by the lifecycle?

Any Microsoft software installed or downloaded on the device (not embedded) is governed by the Microsoft Lifecycle for that software product.

How does this change apply to hardware products made by other companies but sold by Microsoft? 

Third-party consumer hardware products sold and distributed by Microsoft and used with Microsoft products are not covered by Microsoft warranties or software lifecycle policies.

What is Microsoft doing to help customers recycle their old PCs to lessen environmental impact?

Microsoft and its partners offer several programs to help customers engage with recycling programs in their communities. Click here to learn more. Further, go here to learn more about Microsoft's commitment to zero waste and read Microsoft's Sustainability Report.

Microsoft Device Trade-in Program
Microsoft Store offers consumers a sustainable way to trade-in used devices and potentially receive cash to help fund their next device. The Microsoft Store Device Trade-in Program is currently available in the US, Australia, and New Zealand. To learn more and get started, visit Microsoft's Trade-In Program.

Microsoft Authorized Refurbisher Program (MAR)
The Microsoft Authorized Refurbisher (MAR) program has been in place for more than a decade, supporting & encouraging the reuse of retired devices. A global program is in 25+ countries, many of our MAR partners offer IT Asset Disposal (ITAD) or trade-in services to enterprise, government, small and medium businesses, schools, and consumers. For more information, visit Resource Center - Microsoft Authorized Refurbisher.

Microsoft Voluntary Recycling Program
Microsoft offers voluntary mail back recycling programs for any individual who wants to recycle a Microsoft-branded consumer product, battery and/or packaging.

Your Local municipality
There are several ways to find recycling services and advice in your community. Contact your local municipality for additional details on where to recycle your products.