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Reset device in Company Portal app for Windows

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Applies to

  • Windows 10
  • Windows 11
  • Windows 10 Mobile
  • Windows Phone 8.1

Use the Company Portal app for Windows to reset a used, lost, or stolen device back to factory settings. All apps, settings, and personal data on the device will be deleted and the device will no longer appear in Company Portal.

The reset option may not be available for every device that appears in Company Portal. Your organization can choose to hide the option.

Reset device

To reset a device to its original, out-of-box settings:

  1. Open the Company Portal app on any managed device and sign in with your work or school account.
  2. Select DEVICES.
  3. Select the device you want to reset.
  4. Select Actions > Reset.
  5. Select Reset to start wiping the device.

Reset limitations

Company Portal device resets aren't supported on all devices. The feasibility of a reset depends on the Windows version and how your organization configured their policies. This table lists the expected outcomes for various Windows devices and configurations.

Device configuration and management Device type
Your organization manages your mobile device Windows 10/11 and Windows Phone 8.1
Your device won't appear in Company Portal anymore, and Company Portal will try to reset the device back to the manufacturer's default settings. Your personal data, apps, and settings will be removed.

Windows 10 Mobile
The only way to unenroll your device is to reset it.
Your device can access company email only Windows Phone 8.1
Your device won't appear in Company Portal anymore, and your work email account and unsaved emails will be deleted.

Windows 7 or Windows Vista
You cannot reset a device that's only used for email and running Windows 7 or earlier.

Windows 8.1 and Windows 8
Your device won't appear in Company Portal anymore, and your company email account and unsaved email will be deleted.
PCs and laptops Windows 8.1 and Windows 8
You cannot reset a computer that's running Windows 8 or Windows 8.1, unless it's only being used for email.

Windows 7 or Windows Vista
You cannot reset a computer that's running Windows 7 or earlier.

Next steps