ServiceDesk Plus Cloud

Publisher Attestation: The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app. Microsoft makes no guarantees regarding the accuracy of the information.

Last updated by the developer on: December 16, 2019

General information

Information provided by Zoho Corporation Private Limited to Microsoft:

Information Response
App name ServiceDesk Plus Cloud
ID WA200000037
Office 365 clients supported Microsoft Teams
Partner company name Zoho Corporation Private Limited
URL of partner website https://www.manageengine.com/products/service-desk
URL of Teams application info page https://help.sdpondemand.com/servicedeskplus_cloud_for_teams
URL of Privacy Policy https://www.manageengine.com/privacy.html
URL of Terms of Use https://ondemand.manageengine.com/terms.html

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How the app handles data

This information has been provided by Zoho Corporation Private Limited about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Data access using Microsoft Graph

List any Microsoft Graph permissions this app requires.

Permission Type of permission (Delegated/ Application) Is data collected? Justification for collecting it? Is data stored? Justification for storing it? Azure AD App ID
Calendars.ReadWrite application f6d7187a-b437-4eca-bbc5-c1331609fe07
Files.Read delegated f6d7187a-b437-4eca-bbc5-c1331609fe07
Files.Read.Selected delegated f6d7187a-b437-4eca-bbc5-c1331609fe07
User.Read delegated Email ID of the user. Allows the user to sign in and gives app access to their UPN to enable silent login. f6d7187a-b437-4eca-bbc5-c1331609fe07
User.Read.All application f6d7187a-b437-4eca-bbc5-c1331609fe07
User.ReadBasic.All delegated Email ID, Name, Employee ID, Job title, Phone, Mobile, Site, Department, Locale, Profile photo of the user. Allows to import users' basic information from Azure Active Directory. f6d7187a-b437-4eca-bbc5-c1331609fe07
email delegated Email ID of the user. View user's email address. f6d7187a-b437-4eca-bbc5-c1331609fe07
offline_access delegated Maintain access to data you have given it access to. f6d7187a-b437-4eca-bbc5-c1331609fe07
profile delegated View user's basic profile. f6d7187a-b437-4eca-bbc5-c1331609fe07

Non-Microsoft services used

If the app transfers or shares organizational data with non-Microsoft service, list the non-Microsoft service the app uses, what data is transferred, and include a justification for why the app needs to transfer this information.

Non-Microsoft services are not used.

Data access via bots

If this app contains a bot or a messaging extension, it can access end-user identifiable information (EUII): the roster (first name, last name, display name, email address) of any team member in a team or chat it's added to. Does this app make use of this capability?

No EUII is accessed.

Telemetry data

Does any organizational identifiable information (OII) or end-user identifiable information (EUII) appear in this application's telemetry or logs? If yes, describe what data is stored and what are the retention and removal policies?

We don't collect EUII / PII in telemetry / logs. We have scripts in place which look for patterns and alert for fixing it

Organizational controls for data stored by partner

Describe how organization's administrators can control their information in partner systems? e.g. deletion, retention, auditing, archiving, end-user policy, etc.

All the data is encrypted at REST. Only authorized persons have access to the system which is anyway access protected, completely audited for all type of access. MFA in place for access, authorized accounts are maintained in a corporate directory and host

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