Microsoft 365 Reports in the admin center - Dynamics 365 Customer Voice activity

The Microsoft 365 Reports dashboard shows you the activity overview across the products in your organization. It lets you drill in to individual product level reports to give you more granular insight about the activities within each product. Check out the Reports overview topic.

For example, you can understand the activity of every user licensed to use Microsoft Dynamics 365 Customer Voice by looking at their interactions with Dynamics 365 Customer Voice. It also helps you to understand the level of collaboration going on by looking at the number of Pro Surveys created and Pro Surveys to which the users responded to.

Note

You must be a global administrator, global reader or reports reader in Microsoft 365 or an Exchange, SharePoint, Teams Service, Teams Communications, or Skype for Business administrator to see reports.

How to get to the Dynamics 365 Customer Voice activity report

  1. In the admin center, go to the Reports > Usage page.
  2. From the dashboard homepage, click on the View more button on the Dynamics 365 Customer Voice card.

Interpret the Dynamics 365 Customer Voice activity report

You can view the activities in the Dynamics 365 Customer Voice report by choosing the Activity tab.
Microsoft 365 reports - Microsoft Dynamics 365 Customer Voice activity report.

Select Choose columns to add or remove columns from the report.
Dynamics 365 Customer Voice activity report - choose columns

You can also export the report data into an Excel .csv file by selecting the Export link. This exports data of all users and enables you to do simple sorting and filtering for further analysis. If you have less than 2000 users, you can sort and filter within the table in the report itself. If you have more than 2000 users, in order to filter and sort, you will need to export the data.

Item Description
Metric Definition
Username
The email address of the user who performed the activity on Microsoft Forms.
Last activity date (UTC)
The latest date a form activity was performed by the user for the selected date range. To see activity that occurred on a specific date, select the date directly in the chart.
This will filter the table to display file activity data only for users who performed the activity on that specific day.
Number of surveys created
The number of surveys that the user created.
Number of survey responses
The number of responses from responders to whom the survey was distributed to.