Manage Microsoft feedback for your organization

As the admin of a Microsoft 365 organization, there are now several policies to help you manage the feedback collection and the customer engagement experience of your users when using Microsoft 365 applications. You can create and use existing Azure Active directory groups in your organization for each of these policies. With these polices, you can control how different departments in your organization can send feedback to Microsoft. Microsoft reviews all feedback submitted by customers and uses this feedback to improve the product. Keeping the feedback experiences turned On allows you to see what your users are saying about the Microsoft products they're using. The feedback we collect from your users will soon be available in the Microsoft 365 admin center.

To learn more about the types of feedback and how Microsoft uses user feedback, see Learn about Microsoft feedback for your organization.

The table below represents which apps and services are currently connected to the feedback policies shown in the feedback policies table below. See below the table for screenshot examples.

Apps & Services In-product feedback
In-product surveys
Metadata collection
Customer engagement
Access Yes Yes Yes Yes
Excel Yes Yes Yes Yes
Office.com Coming soon Coming soon Coming soon Coming soon
OneNote Yes Yes Yes Yes
OneDrive Some settings currently managed by other controls.
Outlook Coming soon Coming soon Coming soon Coming soon
PowerPoint Yes Yes Yes Yes
Project Coming soon Coming soon Coming soon Coming soon
Publisher Yes Yes Yes Yes
SharePoint Some settings currently managed by other controls.
Teams Some settings currently managed by other controls.
Word Yes Yes Yes Yes
Visio Yes Yes Yes Yes
Yammer Yes Yes Yes Yes

See here for some examples of in-product surveys and feedback.

Metadata collection

Screenshot: Feedback page showing metadata example

Customer engagement

Screenshot: In-product customer research question example

Before you begin

Your devices must be on a minimum build number to use these policies. See the table below for more information.

Build # Win32 iOS Android Mac Web
In-product feedback At least 16.0.13328 At least 2.42 At least 16.0.13328 At least 16.42 Publicly available
In-product surveys At least 16.0.13328 At least 2.42 At least 16.0.13426 At least 16.42 Pending rollout
Metadata collection At least 16.0.13328 At least 2.42 At least 16.0.13328 At least 16.42 Publicly available
Customer engagement At least 16.0.13328 At least 2.42 At least 16.0.13426 At least 16.42 Pending rollout

Specific policies you can configure

Feedback policies

Policy name Default state Control summary
Allow users to submit feedback to Microsoft On Controls feedback entry points across applications
Allow users to receive and respond to in-product surveys from Microsoft On Controls survey prompts within product
Allow users to include screenshots and attachments when they submit feedback to Microsoft Off Determines what metadata the user can decide to submit with feedback/survey
Allow Microsoft to follow up on feedback submitted by users Off Determines if user can share contact info with feedback/survey
Allow users to include log files and content samples when feedback is submitted to Microsoft Off Determines metadata the user can decide to submit with feedback/survey

Configure policies

  1. Go to https://config.office.com and login.
  2. Select Customization then Policy Management.
  3. Select Create.
  4. Enter name and description.
  5. Choose the Azure Active directory groups that you want to configure.
  6. Search for Feedback and Survey.
  7. For each policy listed, set the value you want.

For more information, see Overview of the Office cloud policy service.

These policy settings are also available if you use Group Policy. To use these policy settings, download at least version 5146.1000 of the Administrative Template files (ADMX/ADML), released on March 22, 2021.

You can find these policy settings under User Configuration -> Policies -> Administrative Templates -> Microsoft Office 2016 -> Privacy -> Trust Center.

Note

It takes a few hours for the client applications to update.