Set up a connector to archive Jive data

Use a Veritas connector in the Microsoft 365 compliance center to import and archive data from the collaboration platform to user mailboxes in your Microsoft 365 organization. Veritas provides a Jive connector that is configured to capture items from the third-party data source (on a regular basis) and then import those items to Microsoft 365. The connector converts content such as email messages, chats, and attachments from a user's Jive account to an email message format and then imports those items to the user's mailbox in Microsoft 365.

After Jive data is stored in user mailboxes, you can apply Microsoft 365 compliance features such as Litigation Hold, eDiscovery, retention policies and retention labels, and communication compliance. Using a Jive connector to import and archive data in Microsoft 365 can help your organization stay compliant with government and regulatory policies.

Overview of archiving Jive data

The following overview explains the process of using a connector to archive the Jive data in Microsoft 365.

Archiving workflow for Jive data

  1. Your organization works with Jive to set up and configure a Jive site.

  2. Once every 24 hours, items from Jive are copied to the Veritas Merge1 site. The connector also converts the content of Jive items to an email message format.

  3. The Jive connector that you create in the Microsoft 365 compliance center connects to the Veritas Merge1 site every day and transfers the content to a secure Azure Storage location in the Microsoft cloud.

  4. The connector imports the converted items to the mailboxes of specific users by using the value of the Email property of the automatic user mapping as described in Step 3. A new subfolder in the Inbox folder named Jive is created in the user mailboxes, and the items are imported to that folder. The connector does this by using the value of the Email property. Every Jive item contains this property, which is populated with the email address of every participant of the item.

Before you begin

  • Create a Veritas Merge1 account for Microsoft connectors. To create this account, contact Veritas Customer Support. You will sign into this account when you create the connector in Step 1.

  • The user who creates the Jive connector in Step 1 (and completes it in Step 3) must be assigned to the Mailbox Import Export role in Exchange Online. This role is required to add connectors on the Data connectors page in the Microsoft 365 compliance center. By default, this role is not assigned to a role group in Exchange Online. You can add the Mailbox Import Export role to the Organization Management role group in Exchange Online. Or you can create a role group, assign the Mailbox Import Export role, and then add the appropriate users as members. For more information, see the Create role groups or Modify role groups sections in the article "Manage role groups in Exchange Online".

Step 1: Set up the Jive connector

The first step is to access to the Data Connectors page in the Microsoft 365 compliance center and create a connector for Jive data.

  1. Go to https://compliance.microsoft.com and then click Data connectors > Jive.

  2. On the Jive product description page, click Add connector.

  3. On the Terms of service page, click Accept.

  4. Enter a unique name that identifies the connector, and then click Next.

  5. Sign in to your Merge1 account to configure the connector.

Step 2: Configure the Jive connector

The second step is to configure the Jive connector on the Merge1 site. For information about how to configure the Jive connector, see Merge1 Third-Party Connectors User Guide.

After you click Save & Finish, the User mapping page in the connector wizard in the Microsoft 365 compliance center is displayed.

Step 3: Map users and complete the connector setup

To map users and complete the connector setup in the Microsoft 365 compliance center, follow the steps below:

  1. On the Map Jive users to Microsoft 365 users page, enable automatic user mapping. The Jive items include a property called Email, which contains email addresses for users in your organization. If the connector can associate this address with a Microsoft 365 user, the items are imported to that user's mailbox.

  2. Click Next, review your settings, and go to the Data connectors page to see the progress of the import process for the new connector.

Step 4: Monitor the Jive connector

After you create the Jive connector, you can view the connector status in the Microsoft 365 compliance center.

  1. Go to https://compliance.microsoft.com and click Data connectors in the left nav.

  2. Click the Connectors tab and then select the Jive connector to display the flyout page. This page contains the properties and information about the connector.

  3. Under Connector status with source, click the Download log link to open (or save) the status log for the connector. This log contains information about the data that has been imported to the Microsoft cloud.

Known issues

  • At this time, we don't support importing attachments or items that are larger than 10 MB. Support for larger items will be available at a later date.