How to Reset a TPM Lockout

The Encrypted Drive Recovery feature of Microsoft BitLocker Administration and Monitoring (MBAM) encompasses both the capture and storage of data and the availability for tools that are needed to manage the Trusted Platform Module (TPM). This topic covers how to access the centralized Key Recovery data system in the Administration and Monitoring website, which can provide a TPM owner password file when a computer ID and associated user identifier are supplied.

A TPM lockout can occur if a user enters the incorrect PIN too many times. The number of times that a user can enter an incorrect PIN before the TPM locks varies from manufacturer to manufacturer.

You can reset a TPM lockout only if MBAM owns the TPM.

To reset a TPM lockout

  1. Open a web browser and navigate to the Administration and Monitoring website.

  2. In the left navigation pane, select Manage TPM to open the Manage TPM page.

  3. Enter the fully qualified domain name for the computer and the computer name, and enter the user’s Windows logon domain and the user’s user name to retrieve the TPM owner password file.

  4. From the Reason for requesting TPM owner password file list, select a reason for the request, and click Submit.

    MBAM returns one of the following:

    • An error message, if no matching TPM owner password file is found

    • The TPM owner password file for the submitted computer

    If you are an Advanced Helpdesk user, the user domain and user ID fields are not required.

After the TPM owner password is retrieved, the owner password is displayed.
  1. To save the password to a .tpm file, click the Save button.

    The user will run the TPM management console, select the Reset TPM lockout option, and provide the TPM owner password file to reset the TPM lockout.

    Help Desk administrators should not give the TPM hash value or TPM owner password file to end users. The TPM information does not change, so it could pose a security risk if the file is given to end users.

Performing BitLocker Management with MBAM