Country and region availability for Audio Conferencing and Calling Plans
You can select a country or region to see what cloud voice features are available to your organization.
Select your country or region to see what's available for your organization
- Antigua and Barbuda
- Bosnia and Herzegovina
- Cayman Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Hong Kong
- New Zealand
- Puerto Rico
- Saint Kitts and Nevis
- Saint Lucia
- Saudi Arabia
- South Africa
- South Korea
- Sri Lanka
- Trinidad and Tobago
- United Arab Emirates (UAE)
- United Kingdom
- United States
If you are looking for a spreadsheet with all countries and regions, download and save the Cloud voice feature country/region availability spreadsheet.
After you look to see if one of the Skype for Business or Microsoft Teams services are available, you can see Skype for Business and Microsoft Teams add-on licensing to help you buy licenses and assign them to your users.
Want to learn more about these services?
Sometimes people in your organization will need to use a phone to call in to a meeting. Skype for Business and Microsoft Teams include the Audio Conferencing feature for just this situation! People can call in to meetings using a phone instead of using the Skype for Business and Microsoft Teams apps on a mobile device or PC. After you have decided you want Audio Conferencing for your organization, you need to buy one Audio Conferencing license for each person in your organization who is going to schedule/host an audio meeting.
With Audio Conferencing, there are toll and toll free phone numbers that can be used by your users to dial-in to meetings. Toll numbers from the following countries or regions are automatically assigned as shared audio conferencing numbers to organizations when they're enabled for Audio Conferencing. Dedicated toll and toll-free numbers can be assigned to your organization from additional cities.
There isn't a resource that contains a listing of all of the dial-in numbers for Audio Conferencing. To find out if there are dial-in phone numbers available in your area or country/region, go to Skype for Business admin center > Voice > Phone Numbers, click Add, and then click New Service Numbers. Use the lists for Country/Region, State/Region, and City to filter your search. If you are looking for toll-free service numbers, select Toll-Free from the State/Region list.
To see more about Audio Conferencing, see Audio Conferencing common questions
Using the Call Me feature or when adding other people to a meeting so they can join it
In Audio Conferencing there is a feature named "Call Me" and it can be used to let other people join a dial-in meeting. Use the drop down list above to search for the country/region and see if this feature is available.
Dialing out to toll-free or free phone numbers may not be possible, because some toll-free numbers only function from within a certain country or area within a country. For example, if you dial out from the United States to a toll-free number in Brazil, the call may not be successful because the call didn't originate from within Brazil or from a specific region within Brazil. The ability to dial out to toll-free numbers varies widely depending on the restrictions of the toll-free number dialed. Unfortunately, within Office 365, we can't control this behavior, and as a result, your experience may vary depending on the toll-free number dialed and the restrictions of the toll-free number.
Dialing out from a meeting to another country/region in the world that is not listed below is available using Office 365 Communication Credits. For those users, you will need to Set up Communications Credits for your organization.
With Phone System, you can create auto attendants and call queues (with a toll or toll-free number) to answer incoming calls for your organization, and when you add a Calling Plan for users they can use Skype for Business to take care of basic call-control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls. Phone System users can click a name in their address book and Skype for Business will place a call to that person. To place and receive calls, Phone System users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Skype for Business.
The availability of toll phone numbers from some of these locations might vary at any given time depending on inventory levels. In addition to getting phone numbers for individual users from Office 365, it's also possible to search and acquire toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges), auto attendants and call queues. These are called service numbers. See Getting service phone numbers to get phone numbers. But for your users, after you assign a Calling Plan to them, you can assign a user phone number so they can make and receive phone calls. To find those phone numbers, go to Getting phone numbers for your users. You can also see Assign, change, or remove a phone number for a user.
The availability of toll phone numbers from some of these locations might vary at any given time depending on inventory levels.
Use the drop-down list at the top of the page to search for a country or region and what services are available.
Along with Phone System, a Calling Plans let users make and receive phone calls. You first need to get a user (subscriber) phone number (not a service number) to assign to the user, and then assign a Calling Plan. There are two types of Calling Plans available: Domestic and Domestic and International. See Phone System and Calling Plans for more details.
You can also see Phone System and Calling Plans licensing for licensing information.
The country/region is based on the location of the user's license in the Microsoft 365 admin center > Active Users and not the billing address listed under the Organization Profile in the Microsoft 365 admin center.
Toll and toll-free phone numbers for services
In addition to getting phone numbers for individual users from Office 365, it's also possible to search and acquire toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges), auto attendants, and call queues. These are called service numbers.
The following is a list of capitals and major cities from where you can get toll service numbers to use with Audio Conferencing and Calling Plans. You can get toll service numbers from these locations using the Skype for Business admin center.
If you want to get a toll or toll-free service number, you can see Getting service phone numbers. If you already have a toll or toll-free service number that you want to transfer from a different provider, see Manage phone numbers for your organization.
Use the drop down list at the top of the page to search for a country or region and what services are available.
We recommend that you set up Communications Credits for your Audio Conferencing and Calling Plans users that need the ability to dial out to any destination. Many countries/regions are included, but some destinations might not be included in your Calling Plan or Audio Conferencing subscriptions.
If you don't set up Communications Credits and assign a license to users and you run out minutes for your organization (depending on your Calling Plan or Audio Conferencing plan or your country/region), they won't be able to make calls or dial out from meetings. You can find out more information including recommended funding amounts by reading What are Communications Credits?