Support Microsoft Teams in your organization

If you're looking for Teams Known Issues, you're in the right place. Use the resources in this article to help you support Teams in your organization.

Start by reviewing the most common issues and resolutions list, below in this article.

Then, if you don't find what you need, go to Teams Troubleshooting and search for your problem in the table of contents, or in the Filter by title box.

Screenshot of the table of contents and filter box on the Teams Troubleshooting page

If you're still stuck, contact Microsoft Support.

Common issues and resolutions

Note

If you need help deploying Teams to support Remote Workers (WFH) due to COVID-19, please review Support remote workers using Teams. Also, you may be eligible for deployment assistance from the Microsoft 365 FastTrack Program - please visit the FastTrack Center to submit a request.

For all Teams customers

New to Teams? Check out Get Started with Microsoft Teams.
Enable Teams guest access Review the Teams guest access checklist and make sure all steps are completed. See the following additional resources:
Teams meetings and dial-in Need help turning on or setting up Audio Conferencing in Teams? Has this user been recently created? If so, you'll need to wait 2 – 24 hrs for the settings to take effect.
To verify that the user is licensed for Audio Conferencing and has a default toll number:
  1. In the Microsoft 365 admin center, go to Active users, and then select the user in question.
  2. Depending on the admin center version, choose either Licenses and Apps or click Edit on Product licenses.
  3. Confirm that the user has licenses selected for Audio Conferencing, Microsoft Teams, and Skype for Business Online (Plan 2).
  4. Under Admin centers, click Show all, and then click Teams.
  5. In the Microsoft Teams admin center, click Legacy portal.
  6. In the Skype for Business admin center, click audio conferencing, and then click users.
  7. Select the user in question and verify the user has a default toll number.
For more information, see Calling Plans for Office 365 or call the Microsoft Commerce Billing team for help with a licensing related questions.

Additional resources:
Teams Exploratory License The Microsoft Teams Exploratory experience lets users in your organization who have Azure Active Directory (AAD) and are not licensed for Teams initiate an exploratory experience of Teams. Admins can switch this feature on or off for users in their organization. The earlier Microsoft Commercial Cloud Trial is now replaced by The Teams Exploratory experience.

Additional resources:
Private channels Private channels in Microsoft Teams create focused spaces for collaboration within your teams. Only the users on the team who are owners or members of the private channel can access the channel. Anyone, including guests, can be added as a member of a private channel as long as they are already members of the team.

You might want to use a private channel if you want to limit collaboration to those who have a need to know or if you want to facilitate communication between a group of people assigned to a specific project, without having to create an additional team to manage.

Additional resources:
Meeting policies Meeting policies are used to control the features that are available to meeting participants for meetings that are scheduled by users in your organization. After you create a policy and make your changes, you can then assign users to the policy.
Change or create a meeting policy

To change or create a meeting policy, go to the Microsoft Teams admin center > Meetings > Meeting policies. Select a policy from the list or select Add. If you're creating a new policy, add a name and description. The name can't contain special characters or be longer than 64 characters. Choose your settings, and then click Save. For example, say you have a bunch of users and you want to limit the amount of bandwidth that their meeting would require. You would create a new custom policy named "Limited bandwidth" and disable the following settings:

Under Audio & video:
  • Turn off Allow cloud recording.
  • Turn off Allow IP video.
Under Content sharing:
  • Disable screen sharing mode.
  • Turn off Allow whiteboard.
  • Turn off Allow shared notes.
Then assign the policy to the users.
Assign a meeting policy to users

To assign a meeting policy to one user:
  1. In the left navigation of the Microsoft Teams admin center, go to Users, and then click the user.
  2. Select the user by clicking to the left of the user name, and then click Edit settings.
  3. Under Meeting policy, select the policy you want to assign, and then click Apply.
To assign a policy to multiple users at a time:
  1. In the left navigation of the Microsoft Teams admin center, go to Users, and then search for the users or filter the view to show the users you want.
  2. In the (check mark) column, select the users. To select all users, click the ✓ (check mark) at the top of the table.
  3. Click Edit settings, make the changes that you want, and then click Apply.
Or you can do the following:
  1. In the left navigation of the Microsoft Teams admin center, go to Meetings > Meeting policies.
  2. Select the policy by clicking to the left of the policy name.
  3. Select Manage users.
  4. In the Manage users pane, search for the user by display name or by user name, select the name, and then click Add. Repeat this step for each user that you want to add.
  5. After you finish adding users, click Save.
Troubleshoot a missing dial pad Do the following: Troubleshoot Teams sign-in First, make sure the Microsoft Teams service is healthy. Then check for any common error codes and review Why am I having trouble signing in to Microsoft Teams? You may also need to review Identity models and authentication in Microsoft Teams.

For Education customers

Your users are seeing a "You're missing out!" message. Be sure to Enable Microsoft Teams for your school. In EDU tenants, Teams isn't enabled by default; you'll have to turn it on first.

Next, review Remote teaching and learning in Office 365 Education to learn the most up-to-date guidance on setting up your school, lesson planning, meeting virtually, and sharing content with students.

Finally, be sure to check out Microsoft Teams IT admin training videos, decks, and a lot more at Admin training for Teams.

Teams Troubleshooting

Support resources for Teams