Support Microsoft Teams in your organization
If you're looking for Teams Known Issues, you're in the right place. Use the resources in this article to help you support Teams in your organization.
Start by reviewing the most common issues and resolutions list, below in this article.
Then, if you don't find what you need, go to Teams Troubleshooting and search for your problem in the table of contents, or in the Filter by title box.
If you're still stuck, contact Microsoft Support.
Common issues and resolutions
If you need help deploying Teams to support Remote Workers (WFH) due to COVID-19, please review Support remote workers using Teams. Also, you may be eligible for deployment assistance from the Microsoft 365 FastTrack Program - please visit the FastTrack Center to submit a request.
For all Teams customers
|New to Teams?||Check out Get Started with Microsoft Teams.|
|Enable Teams guest access||Review the Teams guest access checklist and make sure all steps are completed. See the following additional resources:|
|Teams meetings and dial-in||Need help turning on or setting up Audio Conferencing in Teams? Has this user been recently created? If so, you'll need to wait 2 – 24 hrs for the settings to take effect.
To verify that the user is licensed for Audio Conferencing and has a default toll number:
|Teams Exploratory License||The Microsoft Teams Exploratory experience lets users in your organization who have Azure Active Directory (AAD) and are not licensed for Teams initiate an exploratory experience of Teams. Admins can switch this feature on or off for users in their organization. The earlier Microsoft Commercial Cloud Trial is now replaced by The Teams Exploratory experience.
|Private channels||Private channels in Microsoft Teams create focused spaces for collaboration within your teams. Only the users on the team who are owners or members of the private channel can access the channel. Anyone, including guests, can be added as a member of a private channel as long as they are already members of the team.
You might want to use a private channel if you want to limit collaboration to those who have a need to know or if you want to facilitate communication between a group of people assigned to a specific project, without having to create an additional team to manage.
|Meeting policies||Meeting policies are used to control the features that are available to meeting participants for meetings that are scheduled by users in your organization. After you create a policy and make your changes, you can then assign users to the policy.|
|Change or create a meeting policy
To change or create a meeting policy, go to the Microsoft Teams admin center > Meetings > Meeting policies. Select a policy from the list or select Add. If you're creating a new policy, add a name and description. The name can't contain special characters or be longer than 64 characters. Choose your settings, and then click Save. For example, say you have a bunch of users and you want to limit the amount of bandwidth that their meeting would require. You would create a new custom policy named "Limited bandwidth" and disable the following settings:
Under Audio & video:
|Assign a meeting policy to users
To assign a meeting policy to one user:
|Troubleshoot a missing dial pad||Do the following:||Troubleshoot Teams sign-in||First, make sure the Microsoft Teams service is healthy. Then check for any common error codes and review Why am I having trouble signing in to Microsoft Teams? You may also need to review Identity models and authentication in Microsoft Teams.|
For Education customers
|Your users are seeing a "You're missing out!" message.||Be sure to Enable Microsoft Teams for your school. In EDU tenants, Teams isn't enabled by default; you'll have to turn it on first.
Next, review Remote teaching and learning in Office 365 Education to learn the most up-to-date guidance on setting up your school, lesson planning, meeting virtually, and sharing content with students.
Finally, be sure to check out Microsoft Teams IT admin training videos, decks, and a lot more at Admin training for Teams.