User presence in Teams
Presence is part of a user’s profile in Microsoft Teams (and throughout Office 365) that indicates the user’s current availability and status to other users. By default, anyone in your organization using Teams can see (in nearly real time) if other users are available online.
If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.
Teams presence in Outlook is supported on the Outlook 2013 desktop app and later.
Presence states in Teams
The user presence states available in Teams are:
|User configured||App configured|
|Available, Out of Office|
|In a call|
|In a meeting|
|In a call, out of office|
|Do not disturb|
|Away Last Seen time|
|Be right back|
|Out of Office|
Users can manually set their current presence state to some options, and their state gets reflected to all other users. More user presence details are also automatically updated. The changes are based on user activity (Available, Away), Outlook calendar states (In a meeting), or Teams app states (In a call, Presenting), to states that are indented in the list. There's a 15-minute inactivity timeout, after which a current presence state is reset to Away.
Users receive all chat messages sent to them in Teams regardless of their presence state. If a user is offline when someone sends them a message, the chat message appears in Teams the next time the user is online. If a user is in a Do Not Disturb state, the user will still get chat messages but a banner notification won't be displayed.
Users receive calls in all presence states except for Do Not Disturb states, in which incoming calls are delivered to their voicemail. If the recipient blocked the caller, the call won't be delivered and the caller sees the recipient's presence as Offline.
Users can add people to their priority access list by going to Settings > Privacy in Teams. People who have priority access can contact the user even when the user is in a Do Not Disturb state.
Admin settings in Teams compared to Skype for Business
The following admin settings Skype for Business are different in Teams:
- In Teams, presence sharing is always enabled for users in the organization. Privacy (where you define who can see presence) configuration is not available in Teams.
- Presence sharing with everyone (including Federated services) is always enabled for users in Teams. Their contact list (if they had one in Skype for Business) is visible under Chat > Contacts or under Calls > Contacts.
- Client Do Not Disturb and Breakthrough features are always enabled for users in Teams.
- Calendar (includes out of office and other calendar information) integration is always enabled for users when Teams is integrated with Outlook.
- The Last seen or Away since indicator is always enabled for users in Teams if the organization also uses Skype for Business.
The ability of a Teams admin to customize these settings is not currently supported.
Coexistence with Skype for Business
See Coexistence with Skype for Business for details on how Teams presence functions when your organization also uses Skype for Business.