This article is part of the Project Stakeholders stage of your upgrade journey, the first and most essential activity you complete for your project’s success.
Enlist your project stakeholders
From implementing project deliverables to driving accountability, your stakeholders hold the key to the success of your project. There are two groups of stakeholders you’ll want to assign: (1) a sponsorship coalition that includes executive and project sponsors who have a vested interest in and influence on the project’s success, and (2) the project team, consisting of the people responsible for ensuring technical and user readiness, who will complete the various tasks in the project plan. The common thread between these two groups is the project manager, who works to ensure that project tasks get completed on schedule and reports project status back to the coalition.
Take time to identify the ideal executive sponsor, someone who can help set the tone of your project, leads by example, and holds others accountable. This should be a senior manager or executive who has authority over the project scope and vision. They should also be the final decision-maker in removing blockers and resolving conflict to help keep the project on time and on budget.
Optionally, you can create a steering committee. Sometimes large or more complex projects end up with “too many cooks in the kitchen,” resulting in disconnects among the stakeholder groups. For these projects, you might want to form a steering committee. A steering committee is responsible for driving decisions, providing strategic oversight, supporting the project’s initiatives, and—when necessary—removing blockers. You can find more information about implementing a steering committee in the steering committee guide.
|Executive Sponsor||Drives overall messaging and accountability|
|Business Sponsor||Facilitates new technology requests for their business unit|
|Department Managers||Represents the teams most affected by this change|
|Human Resources Manager||Is accountable for talent management|
|Project Manager/Lead||Oversees the transition project, ensures completion of all tasks|
|Collaboration Lead/ Architect||Creates and implements the solution architecture|
|Network Lead||Provides insights into network design and execution|
|Security Lead||Provides insights into security design, process, and implementation|
|Synchronous Communications Lead||Owns presence tooling such as chat, meetings, and calling|
|Asynchronous Collaboration Lead||Owns asynchronous tooling such as SharePoint, OneDrive, and so on|
|Telephony Lead||Provides insights into telephony design and implementation|
|Service Owner/ Quality Champion||Owns the operation of Teams all-up, including the quality of the user experience|
|Desktop and Devices Lead||Provides input into clients, devices, and desktop apps|
|IT Pro/Tenant Admin||Ensures the network readiness and Office 365 portal configurations are in place|
|Support/Help Desk Lead||Manages the readiness of your support desk|
|Change Management Lead||Oversees the user change management and adoption program|
|Marketing Lead||Designs and implements communications campaigns|
|Training Lead||Designs and implements training plans|
After you’ve gathered your stakeholders, proceed to the next step: Define your project scope.