"Word cannot start the converter SSPDFCG_X64.cnv" error when you start Word

Symptoms

When you try to start Microsoft Word or perform a mail merge in Word, you receive the following error message:

Word cannot start the converter SSPDFCG_X64.cnv

Resolution

This issue may occur if you have Nuance software installed on your computer. For information about how to resolve this issue, see the Nuance website:

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