"Word cannot start the converter SSPDFCG_X64.cnv" error when you start Word

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start Microsoft Word or perform a mail merge in Word, you receive the following error message:

Word cannot start the converter SSPDFCG_X64.cnv

Resolution

This issue may occur if you have Nuance software installed on your computer. For information about how to resolve this issue, see the Nuance website:

Third-party information disclaimer

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.