Configure email forwarding in Office 365
As the admin of an Office 365 organization, you might have company requirements to set up email forwarding for a user's mailbox. Email forwarding lets you forward email messages sent to a user's mailbox to another user's mailbox inside or outside of your organization.
Configure email forwarding
Once you set up email forwarding, only new emails sent to the from mailbox will be fowarded.
Email forwarding requires that the from account has a license. If you're setting up email forwarding because the user has left your organization, another option is to convert their mailbox to a shared mailbox. This way several people can access it. However, a shared mailbox cannot exceed 50GB.
You must have admin permissions in Office 365 to do this.
Need help with the steps in this topic? We’ve got you covered. Make an appointment at your local Microsoft Store with an Answer Desk expert to help resolve your issue. Go to the Microsoft Stores page and choose your location to schedule an appointment.
Go to the Microsoft 365 admin center.
On the Active users page, choose the user who's email you want to forward.
Scroll down to Mail Settings and expand using the drop-down. Click or tap Edit
On the Email forwarding page, select Forward all email sent to this mailbox toggle, enter the forwarding address, and choose whether you want to keep a copy of forwarded emails. If you don't see this option, make sure a license is assigned to the user account. Choose Save.
Remember, don't delete the account of the user who's email you're forwarding or remove the license!
All email sent to this mailbox will now be forwarded to Albellew@contoso.com.
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