The "Remove" link is unavailable when removing a domain from Office 365

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

PROBLEM

When you try to remove a domain from Microsoft Office 365, you experience one of the following symptoms:

  • The Remove link is unavailable.

  • When you try to remove the domain by using Windows PowerShell, you receive the following error message:

    Remove-MsolDomain : You cannot remove the initial domain created for you in Office 365.
    At line:1 char:18
    + Remove-MsolDomain <<<< -DomainName <DomainName>
    + CategoryInfo : OperationStopped: (:) [Remove-MsolDomain], MicrosoftOnlineException
    + FullyQualifiedErrorId : Microsoft.Online.Administration.Automation.InitialDomainDeletionException,Microsoft.Online.Administration.Automation.RemoveDomain
    

CAUSE

This issue occurs if the domain is the Microsoft Online routing domain. The Microsoft Online routing domain is the domain that's issued to you by Office 365 (for example, contoso.onmicrosoft.com). This domain can't be deleted. Therefore, the Remove link is unavailable.

MORE INFORMATION

For more information, see the following Microsoft article:

You get an error message when you try to remove a domain from Office 365

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