How to install and maintain Microsoft Support and Recovery Assistant (SaRA) from a network share

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

If you want to install and start Microsoft Support and Recovery Assistant (SaRA) from a shared location on a network instead of the default internet location, don't use the download link in the About the Microsoft Support and Recovery Assistant article. Instead, follow these steps.

Installing SaRA

  1. Download SaRA by using the following link:

    SaRA network installation files

  2. In the downloaded file, extract the files from the ClickOnce folder to a shared network folder.

  3. Install the SaRA tool. You can install it either at a command prompt or manually.

By command

  1. Select Start, type cmd, and then press Enter to open a Command Prompt window.
  2. Type the path to SaraSetup.exe, and then press Enter.

    Note

    • You can use the quiet switch (/q or /quiet) to run Setup without any user interaction or user interface. For example, see the following screenshot.
      SaRA cmd line setup. If the /q (or /quiet) switch is used, SaraSetup.exe runs in the background. SaRA runs in quiet mode.
    • To run the installation and see output from the setup process in the Command Prompt window, use /d or /debug instead of /q (or /quiet) at the command prompt. For example, see the following screenshot. SaRA installation using debug mode.
    • Use the /?, /h, or /help switches to display the following window that shows all available command-line switches for SaraSetup.exe. /q or /quiet - no UI displayed during install, /d or /debug - debug console shown instead of UI, /? /h or /help - displays help information If SaRA is installed by using the /q, /quiet, /d, or /debug switches, the End User License Agreement (EULA) is displayed when the Support and Recovery Assistant is started for the first time.

Manual installation

To manually install the SaRA tool, follow these steps:

  1. On the computer on which you want to install SaRA, browse to the shared folder.
  2. Double-click SaraSetup.exe.
  3. Select Install. SaRA setup screen.
  4. Wait for the download and installation process to finish. SaRA setup installation progress.
  5. After the installation is complete, and the End User License agreement has been accepted, the first Support and Recovery screen will be displayed. The Support and Recovery screen.

Maintaining the SaRA installation folder and updating SaRA

The files for SaRA are updated regularly. You should update the SaRA files on the network share so that SaRA installations use the latest files. To keep your SaRA files up-to-date, follow these steps:

  1. Download SaRA by using the link that is provided in the "Installing SaRA" section.
  2. In the downloaded file, extract the program files from the ClickOnce folder.
  3. Replace the existing program files in your shared network folder with the new extracted files.

Any computer that has SaRA already installed can now be updated by using the following steps. New installations of SaRA will also use the version that is available on the network share.

  1. Start SaRA on a computer on which it's already installed.

  2. Select OK, and wait for the update to finish.

    Application update.

    Installation progress bar.

SaRA is now installed and ready to run troubleshooting scenarios. The Support and Recovery screen.

SaRA version history

One or two times a month, a new build of SaRA is available through the download link that is provided at the beginning of this article. To keep SaRA updated to have the latest version, we recommend that you follow the steps in the "Maintaining the SaRA installation folder and updating SaRA" section every month.

The following table provides the versions of SaRA that were made available on the specified date.

Release date SaRA version
October 7, 2021 17.00.7332.000
July 12, 2021 17.00.6880.004
June 30, 2021 17.00.6805.016
March 16, 2021 17.00.6271.008
February 11, 2021 17.00.6125.006
January 25, 2021 17.00.5991.013
November 11, 2020 17.00.5665.007
October 20, 2020 17.00.5555.000
September 24, 2020 17.00.5390.006
September 15, 2020 17.00.5275.009
July 24, 2020 17.00.5057.004
July 2, 2020 17.00.4949.009
June 11, 2020 17.00.4840.008
May 28, 2020 17.00.4732.006
April 23, 2020 17.00.4589.001
April 6, 2020 17.00.4478.003
March 20, 2020 17.00.4376.007
March 11, 2020 17.00.4376.002
February 27, 2020 17.00.4304.006
February 5, 2020 17.00.4163.010
January 14, 2020 17.00.4058.000
December 9, 2019 17.00.3891.009
December 2, 2019 17.00.3711.012

Still need help? Go to Microsoft Community.