Office 365 subscription automatic license renewal fails when sppcext.dll is missing


Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.


When O365 paid subscription tries to renew, the license fails and eventually displays a red bar stating that the subscription is unlicensed.

Message 1:Couldn't Verify Subscription

We couldn't verify your Office 365 subscription, so most features of <application> have been disabled. Please make sure your're connected to the internet and restart your application.

error message screenshot

Message 2: Application (Unlicensed Product)

red bar


A component of the Windows SPP Service is missing from the computer.  


Run the System File Checker to repair any missing files. Follow the steps in the following article.

Use the System File Checker tool to repair missing or corrupted system files