Errors when trying to activate or sign in to Office Mobile on iPhone or Office Mobile on Android

• Applies to:

  Office Mobile for iPhone, Office Mobile for Android

PROBLEM

When you try to activate or sign in to Office Mobile on iPhone, or Office Mobile on Android, you receive one of the following error messages:

You don't have permission to access this content

We're having trouble locating your account

This issue occurs if you're using a federated user account and single sign-on (SSO) isn't working.

SOLUTION

Verify that SSO isn't working or that some other sign-in issue may be occurring. To do this, try to sign in to the Microsoft 365 portal.

To troubleshoot SSO issues, see the following Microsoft Knowledge Base article:

How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Microsoft 365, Azure, or Intune

To troubleshoot other sign-in issues, see the following Microsoft Knowledge Base article:

You can't sign in to Microsoft 365, Azure, or Intune

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Still need help? Go to Microsoft Community.