"The Calendar folder cannot be found" or "The Tasks folder cannot be found" error when you use Quick Steps in Outlook

• Applies to:

  Outlook 2016

Symptoms

When you use an IMAP or POP account that's added as a secondary account to the Outlook profile and try to use any of the following Quick Steps, you receive one of two error messages:

"The Calendar folder cannot be found" or "The Tasks folder cannot be found".

Quick Steps:

• Create a task with attachment
• Create a task with text of message
• Create an appointment with attachment
• Create an appointment with text of message

Cause

This is a known limitation in Outlook.

Outlook does not synchronize the Calendar or Tasks folder with the server for IMAP or POP accounts. If the primary account is configured as an IMAP or POP email account, a Calendar or Tasks folder is created locally so that these features can still be used within Outlook. However, non-primary IMAP or POP accounts don't have these folders created, and any attempt to interact with these folders by using Quick Steps will generate this error.

More information

For more information about Quick Steps, see the following Microsoft Support article:

Automate common or repetitive tasks with Quick Steps