Yu Gothic font characters are displayed incorrectly in Outlook

Original KB number:   4013913

Symptom

When you open HTML or rich text email in Microsoft Outlook 2013, 2010, or 2007 on a Windows 7 or Windows 8.0 based computer, Yu Gothic font multibyte characters are not displayed correctly and are unreadable.

Cause

Outlook uses the font API of Windows to display email text that has font settings. This issue occurs if the Yu Gothic font isn't installed on the computer.

Resolution

To fix this issue, download and install the Yu Gothic font. After you install the font, the font file (Yu Gothic or 游ゴシック) will appear under the default path of the font library (<SystemDrive>:\Windows\fonts).

Note

Yu Gothic is a new font that's included in Microsoft Office 2016. It's also included in Windows 8.1 and later versions of Windows.