January 2021 announcements

This page details the announcements for Microsoft Partner Center for January 2021.

2021 announcements: January

2020 announcements: May | June | July | August | September | October | November | December


Phase 1 Now Live: EU/EFTA & UK Change of Partner Billing Currency for new commerce offers

Categories

  • Date: 2021-01-28
  • Capabilities

Impacted audience

  • All Partners transacting through the Cloud Solution Provider program in the EU/EFTA & UK

Details

In the European Union (EU)/European Free Trade Association (EFTA) and United Kingdom (UK), all new commerce offers in the Cloud Solution Provider program will use partner billing location instead of customer billing location. As such, partners will be billed by Microsoft based on their location currency, not their customers' location currency. These changes will be done in two phases:

Phase 1:

  • New customer purchasing a new commerce offer in CSP

  • Existing customers first-time purchase of new commerce offers - Tenant created prior to 11 May 2020

Starting January 28, 2021, partners who have net new customers purchasing a new commerce offer, or existing customers with tenants created before May 11, 2020 making their first-time purchase of new commerce offers, will be billed for those purchases in partner location currency.

Partners with existing customers who have already purchased new commerce offers in CSP will continue to be billed in the currency of the customer’s billing location during this phase. In addition, partners with existing customers making a first-time purchase of a new commerce offer, whose tenants were created on or after 11 May 2020, will continue to be billed in the customer’s currency.

Phase 2:

  • Existing customers who have already purchased a new commerce offer in CSP prior to Phase 1
  • Existing customers first-time purchase of new commerce offers - Tenant created on or after 11 May 2020

Following Phase 1 and during calendar year 2021, Microsoft will transition the billing of new commerce offers for partners with existing customers, who have purchased a new commerce offer in CSP prior to Phase 1, as well as customers that had their tenants created on or after May 11, 2020, from customer location currency to partner location currency. Partners will be notified well in advance before this change is implemented.

After Phase 2, partners in the EU/EFTA & UK will be billed in partner location currency for all customers and all CSP purchases.

Note

This change will only impact partner billing currency and not the pricing of new commerce offers in CSP. The new commerce offers in scope for this change are: Azure subscriptions that are part of an Azure plan, Azure reservations, server subscriptions, perpetual software, and Microsoft commercial marketplace purchases in the Cloud Solution Provider program.

Partner benefits

This update will reduce the complexity and overhead with multi-currency invoicing in the EU/EFTA & UK for the new commerce experience.

  • Partners will receive a consolidated invoice in a single currency and will no longer receive an invoice for each customer location currency
  • Incentive payouts will be in the same currency as the partner’s invoice currency
  • Partners will notice reduced billing complexity caused by multi-currency invoicing, which will free up time and resources currently associated with reconciling accounts
  • For partners who have not yet adopted new commerce offers, this change aligns with the previous partner billing model, enabling partners to more easily transition to the new commerce experience in CSP

Next steps

Review the information about this topic in the Operations Gallery (sign-in required) on the Microsoft partner website.

Questions?

For any questions related to this notification contact Partner Center support (sign-in required).

Change log

  • November 17, 2020: Original publication
  • January 7, 2021: Additional scenario included for Phase 1 and Phase 2
  • January 28, 2021:

Changes to the Cloud Solution Provider (CSP) customer onboarding requirements

Categories

  • Date: 2021-04-02
  • Enhanced Security and Compliance

Summary

As part of our commitment to help partners and customers run their business based on trust, we will request additional customer information, effective March 25, 2021.

Impacted audience

CSP direct bill partners and indirect providers who have new or existing customers in the countries listed in the next section

Details

Microsoft runs on trust. We’re committed to providing a compliant, safe, and secure method of customer validation for transacting customer subscriptions in the CSP program. On March 25, 2021, we will be introducing Partner Center API and user interface (UI) enhancements that will affect partners who meet both of the following criteria:

  1. The partner has a direct billing relationship with Microsoft (which means that the partner is either a direct bill partner or an indirect provider).

  2. The partner does business with new or existing customers in the following countries:

    • Thailand
    • Vietnam
    • Turkey
    • Poland
    • South Africa
    • India
    • Brazil
    • Iraq
    • Myanmar
    • South Sudan
    • Saudi Arabia
    • United Arab Emirates
    • Venezuela

Partners who meet the criteria will have to submit a customer's company registration ID (also known as the customer's organization INN) and phone number when they next update or create a subscription for that customer. These partners can also enter an optional middle name for the customer.

Note that when you add your company registration ID you should use your business tax ID and not the customer personal ID.

Partners who do business with new or existing customers in the following countries have already been onboarded with a previous release in November 2020.

  • Armenia
  • Azerbaijan
  • Belarus
  • Hungary
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Russia
  • Tajikistan
  • Ukraine
  • Uzbekistan

Partners with customers in the rest of the world will have the ability at the end of March 2021 to enter the company registration ID, phone number, and middle name for customers as optional details.

Next steps

  • Review the technical documentation and frequently asked questions in the dedicated partner collection for more detailed guidance.
  • Prepare to incorporate the changes using Partner Center API and web user experience. API/SDKs will be available for testing.
  • Make sure to submit the additional data when onboarding new customers or modifying existing customer details.
  • If you’re using a control panel vendor (CPV) solution, consult your CPV.

Questions?

Contact your tax advisor or local tax office if you have any questions related to the company registration ID (also called INN or TIN). Microsoft cannot provide guidance on tax matters.

If you need support with your operations with Microsoft, open a service request.

Change Log:

December 17, 2020: Original publication

January 28, 2021: Republication; no changes.

April 2, 2021: Updates include the following:

  • Launch Date provided
  • Title for Organization INN was updated to Company Registration ID
  • Note added to provide clarification for Company Registration ID

Microsoft Partner Agreement (MPA) – indirect reseller update & new FAQs

Categories

  • Date: 2021-01-27
  • Capabilities

Impacted audience

All indirect resellers & indirect providers transacting through the Cloud Solution Provider (CSP) program.

Details

Implementation of the Microsoft Partner Agreement (MPA) for indirect resellers is currently in progress. To further support providers and resellers, we have heard your feedback and have now consolidated common queries on how to accept the MPA into a new Frequently Asked Questions page.

Next steps

Indirect resellers: If you have not accepted the MPA, review the MPA FAQs and follow the step-by-step guidance available at Learn about the Microsoft Partner Agreement (MPA) for CSP program partnersS to accept the MPA.

Indirect providers: Engage with your indirect resellers and support them using the MPA FAQs and the step-by-step guidance available at Learn about the Microsoft Partner Agreement (MPA) for CSP program partners.

Questions?

For any questions related to this notification contact Partner Center support


Partner Center Audit log changes to include two new Operation Types for DAP

Categories

  • Date: 2021-01-25
  • Capabilities

Impacted audience

All CSP partners

Details

As announced today, we are excited to inform you that we have exposed two new operation types in the Partner Center Activity logs to provide visibility to the partners when the customer has approved or removed the Delegated Admin Relationships.

Below are the new operation types:

"operationType": "dap_admin_relationship_terminated"

"operationType": "dap_admin_relationship_approved",

Next steps

Questions?

For any further questions please check your relevant CSP Yammer communities.


Changes to Azure offer availability in CSP related to the new commerce experience in CSP for Azure

Categories

  • Date: 2021-01-21
  • Capabilities

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program.

Details:

The new commerce experience for Azure in CSP

The new Microsoft commerce experience will create a consistent and simplified purchase experience for customers and enable them to digitally transform, with greater flexibility in how and where they buy. Partners play a critical role in the customer’s cloud journey, regardless of the channel(s) that customers decide to transact on with Microsoft. Once fully launched, the updated commerce platform and model will enable partners to participate through sales motions for larger enterprise customers, as well as small and medium companies, and it will give partners opportunities to expand their participation to drive customer success.

The new commerce experience for Azure in the Cloud Solution Provider program expands partner opportunities to build and deliver managed services, further extend their customer base, and help customers on their digital transformation.

The new commerce experience delivers the following benefits:

  • Simplifies the Azure purchasing process with Azure plan.
  • Creates better pricing alignment across channels. Based on customer and partner feedback, the new Azure experience in the Cloud Solution Provider program will use a single price list, in USD, providing customers and partners with consistent pricing on a global scale.
  • Reduces customer acquisition obstacles by providing you with tools that incorporate the appropriate governance, customer experience, and policies to move them to the new Azure experience in the Cloud Solution Provider program.
  • Enables partners to manage their customers more efficiently by leveraging capabilities such as Azure Lighthouse and Azure Cost Management.
  • Expands access to Azure Marketplace.

Expanding on the new commerce experience for Azure, we have enabled transition tools to enhance the flexibility to manage Azure in ways that adapt to customers’ evolving business needs and to help facilitate getting your customers to the new Azure offer in the Cloud Solution Provider program. View the overview of the tools that exist to support the transition of customer Azure subscriptions in the Cloud Solution Provider program.

New Azure in Cloud Solution Provider program offer (Azure plan)

With the new commerce experience, partners gain access to Azure services at pay-as-you-go rate for customers under the Microsoft Customer Agreement, through an Azure plan. This plan simplifies the purchase experience by enabling the creation of multiple Azure subscriptions within an Azure plan. There is no longer a need to submit a separate order per Azure subscription in Partner Center.

Changes to the previous Azure offer availability in the Cloud Solution Provider program

When we announced the new Azure offer in the Cloud Solution Provider program (Azure plan) we informed partners that the previous Azure offer and platform would continue to be available, alongside the new Azure experience, for some time, and that we would inform partners six months in advance before any changes would be made to the previous Azure offer.

While the new Azure offer in the Cloud Solution Provider program (Azure plan) provides partners with an improved experience, we want to give partners time to incorporate the new Azure features with their services and transition their customers to the new experience.

There will be three phases of change to the previous Azure offer. Today, we are sharing more information on these three phases.

Three phases

Phase 1 – Beginning July 21, 2021

In phase 1, all new Azure Cloud Solution Provider program business will be on the new Azure plan offer. The following guidelines will apply:

  • For all existing reseller relationships between partners and customers in the Cloud Solution Provider program, if the customer has already purchased the previous Azure offer, the partner may continue to transact, and the customer may continue to purchase the previous Azure offer from that partner.
  • The previous Azure offer will no longer be available to net-new partners transacting in CSP
  • The previous Azure offer will no longer be available to net-new customers purchasing via a partner in CSP
  • For all new reseller relationships or new customer acquisitions, partners can only transact the new Azure offer (Azure plan)
  • For all existing reseller relationships between partners and customers, if the customer has never purchased Azure before, the partner may only transact, and customer may only purchase the new Azure offer from that partner.

Phase 2 – During calendar year 2022

In phase 2, which will begin sometime during calendar year 2022, incentives and partner margin opportunity will be removed from the previous Azure offer. We will communicate the phase 2 start date to partners 6 months in advance.

Phase 3 – Date TBD

In phase 3, any remaining customers on the previous Azure offer will be migrated to the new Azure offer in the Cloud Solution Provider program (Azure plan). As with the previous phases, we will communicate the phase 3 start date to partners 6 months in advance.

Partner Earned Credit (PEC)

With the new commerce experience, partners get recognized for differentiated value-added services on an ongoing basis through the partner earned credit model. Partner earned credit rewards partners who focus on driving customer success via value-added services that generate sustainable profitability.

Next Steps:

Partners are highly encouraged to familiarize themselves with the following resources:

Partner earned credit (PEC)

The new commerce experience

Questions?

For any questions related to this notification contact Partner Center support.


Perpetual software now generally available for the Cloud Solution Provider program

Categories

  • Date: 2021-01-19
  • Grow your Business

Impacted audience

All CSP partners

Details

Note

Due to partner feedback, we are reinstating the Partner Center fulfillment capability to obtain software and license keys for perpetual and server subscription software orders. It will be restored to its previous state prior to being removed on January 19, 2021. For more information, see the March 2021 announcement.

As announced today, we are excited to inform you that commercial perpetual software licenses are now generally available for all CSP partners to sell. The Partner Center CSP perpetual software price list has been republished and now includes additional products and geographies.

Also note that as of today the Partner Center software and license key fulfillment capability has been retired and that going forward partners should point customers to the Microsoft 365 Admin Center for this purpose. Please see below for further details and next steps.

Next steps

Questions?

For any further questions please check your relevant CSP Yammer communities.

Change Log:

  • January 19, 2021: Original publication

  • March 5, 2021: Added note at the top regarding reinstatement of Partner Center software and license key fulfillment capability


Reminder: Introducing API throttling to partners calling Partner Center APIs

Categories

  • Date: 2021-01-19
  • Grow your Business

Summary

Microsoft will be implementing API throttling to allow a more consistent performance within a time span for partners calling the Partner Center APIs.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program

Details

Beginning in February 2021, Microsoft will be implementing API throttling to allow a more consistent performance within a time span for partners calling the Partner Center APIs. Throttling limits the number of requests to a service in a time span to prevent overuse of resources. When a throttling threshold is exceeded, Partner Center limits any further requests from that client for a period of time.

Partner benefits:

Partner Center is designed to handle a high volume of requests, but if an overwhelming number of requests are made by a few partners, throttling will help maintain optimal performance and reliability for all partners.

  • Throttling ensures minimal downtime.
  • Throttling reduces the number of high-volume requests, helping to ensure a consistent performance for all partners.

APIs to be throttled:

Operation Partner Center documentation
{baseURL}/v1/customers/{customer_id}/subscriptions  Get-all-of-a-customer-s-subscriptions
{baseURL}/v1/customers/{customer_id}/subscriptions/{subscription_id}  Get a subscription by ID
{baseURL}/v1/customers/{customer_id}/orders  Get all customer orders
{baseURL}/v1/customers/{customer_id}/orders/{order_id}  Get an order by ID
{baseURL}/v1/customers/{customer_id}/orders/{order_id}/provisioningstatus  Get subscription provisioning status
{baseURL}/v1/customers/{customer_id}/subscriptions/{subscription_id}  Manage orders and manage a subscription
{baseURL}/v1/customers/{customer_id}/subscriptions/{subscription_id}/addons  Get a list of add-ons for a subscription
{baseURL}/v1/customers/{customer_id}/subscriptions/{subscription_id}/azureEntitlements  Get a list of Azure entitlements for a subscription
{baseURL}/v1/customers/{customer_id}/subscriptions/{subscription_id}/registrationstatus  Get subscription registration status
{baseURL}/v1/customers/{customer-tenant-id}/transfers  Get all of a customer's transfers
{baseURL}/v1/productUpgrades/{upgrade-id}/status  Get product upgrade status
{baseURL}/v1/customers/{customer-id}/subscriptions/{subscription-id}/conversions   Get a list of trial conversion offers

We highly recommend that partners consider using the activity log API for more efficiency and to avoid throttling. For more information on this feature, refer to the details in API throttling guidance for partners calling Partner Center APIs.

Next steps

Review the resources for this topic and take the necessary steps.


Security, Compliance, and Identity (SCI) launches coming on February 1, 2021

Categories

  • Date: 2021-01-15
  • Offers/Markets

Summary

Several Microsoft 365 launches will be included in the price list preview in January and will be available from February 1, 2021.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program

Details

Microsoft 365 G5 compliance component SKUs for government

We will be launching three new component offerings for Government Community Cloud (GCC) and GCC High customers, which will be available starting February 1, 2021. These SKUs will be the equivalent to Microsoft 365 E5 Information Protection and Governance, M365 E5 Insider Risk Management, and Microsoft 365 E5 eDiscovery & Audit which are currently available in Commercial.

Offer name Offer ID Material ID
Microsoft 365 E5 Information Protection and Governance for GCC 9e5397ab-f309-4d90-97f3-6fb5d53074d6 8QL-00002
Microsoft 365 E5 eDiscovery and Audit for GCC 5c9ef884-6307-47e7-a914-f5092feae51e 8RI-00002
Microsoft 365 E5 Insider Risk Management for GCC 11ccfdb3-80cb-4c80-8146-c9775045df17 8RF-00002
Microsoft 365 E5 Information Protection and DLP (add-on) for GCC 911d3177-53a9-42ec-a0e9-3b73fce527f0 8QY-00002

10-Year Audit Log Retention add-on

An add-on available with a prerequisite of Microsoft 365 E5 will enable customers to hold their data for 10 years.

Offer name Offer ID Material ID
10-Year Audit Log Retention Add On for EDU 879b5e1a-eaa2-4ea9-a628-0b429b2e8732 8LC-00002
10-Year Audit Log Retention Add On e14ce8d1-09f4-42d2-9b5e-ee85f32e7be4 8LB-00003

Frontline Worker add-ons

From February 1, 2021, customers can purchase three new Security and Compliance programmatic offers for frontline workers as add-ons to the Microsoft 365 F1 and F3 SKUs.

These programmatic offers will replace the current Security and Compliance promotion which is expiring on February 28, 2021. Unlike the current promotion, the F5 add-ons give customers more predictability for forecasting as their frontline workforce grows.

Offer name Offer ID Material ID
Microsoft 365 F5 Security a8fba59e-1fc2-4658-8684-5f3d0c71c490 8RQ-00003
Microsoft 365 F5 Compliance 6dc6cb1d-7bcb-4234-80cc-9c7a9cded044 8RL-00003
Microsoft 365 F5 Security & Compliance ad396924-ee4e-4059-b779-efe43dfa24d2 8RU-00003

Next steps

Review the price list preview and share with the appropriate stakeholders in your organization. For more information, go to Microsoft Security and Compliance - Microsoft Tech Community.

Questions?

For any further questions about these offers, check your relevant Yammer communities.


DocuSign migration to Adobe Sign for partners under Microsoft Partner Agreements (MPAs)

Categories

  • Date: 2021-01-15
  • Capabilities

Summary

Microsoft will be transitioning all electronic signature processing from DocuSign to Adobe Sign.

Impacted audience

Existing direct and indirect Cloud Solution Provider (CSP) partners under MPA. Partners in Ukraine, Russia, and Kazakhstan will be required to physically or electronically re-sign the Rider annually.

Details

In February 2021, Microsoft will begin transitioning all electronic signature processing from DocuSign to Adobe Sign for CSP partners.

You should expect a smooth transition. Upon migration, you will receive an email from adobesign@adobesign.com, instead of DocuSign, whenever your electronic signature is required. This email will provide you with a link to the Adobe Sign web page where you will need to sign. Microsoft partners will not have to re-sign existing agreements, only future Channel Agreements.

You can find an example of an Adobe Sign signature request email in the resource gallery.

For the best experience, make sure to do the following:

  1. Add adobesign@adobesign.com to your safe senders list to avoid emails from this account going directly into your junk email folder.
  2. Work with your IT department to:
    • Add the adobesign@adobesign.com email address to their safe senders list to ensure that it’s not included in any pre-established phishing rule.
    • Update existing security policies to ensure that all required recipients can sign documentation under your Adobe Sign enterprise license.

Adobe Sign is Microsoft’s preferred Electronic Signature Solution (ESS). The transition to Adobe Sign will ensure a secure and efficient electronic signature experience that will deliver greater value to our customers and partners.

For additional information on how to electronically sign documents and electronic signature delegation, refer to the following tutorials:

Next steps

Share this information with the appropriate stakeholders in your organization.

Questions?

If you have any questions, contact your Regional Operations Center using the Call Logging Tool (CLT) or at Explore MS. Follow the standard CLT process closely so that we can resolve your query as quickly as possible.


Commercial pricing update for Norwegian krone

Categories

  • Date: 2021-01-14
  • Offers/Markets

Impacted audience

Cloud Solution Provider partners using the Norwegian krone.

Details

From March 1, 2021, Norwegian krone prices for commercial on-premises software and online services will change to realign with prevailing pricing levels in the region. The full announcement is available only to Microsoft partners. Sign in to access the full announcement.


Commercial pricing update for the Indian rupee

Categories

  • Date: 2021-01-08
  • Offers/Markets

Impacted audience

CSP partners transacting in India.

Details

Microsoft is making changes to the Indian rupee price list to align prices for commercial software and online services within India and the Asian region. We'll publish more details as they become available. If you need help in the meantime, contact Partner Center support.


Calling Plan and Phone System updates for February 1, 2021

Categories

  • Date: 2021-01-08
  • Offers/Markets

Summary

An add-on offer to Microsoft 365, which will include Phone System and Domestic Calling Plan and a standalone Domestic Calling Plan, is coming soon to select countries.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program.

Details

The add-on bundled offer to Microsoft 365 E1, E3, and E5 offers will include Phone System and Domestic Calling Plan. In addition, a new standalone Domestic Calling Plan offer will be available for E5 only. The new offers will be available to customers in the US, Puerto Rico, and Canada only; for all other countries and territories, the existing global standalone SKUs and pricing remain the same.

These offers will be available to Commercial, Student, Faculty, Government Community Cloud (GCC), and Nonprofit customers in the US, Puerto Rico, and Canada. Calling plans are not available in any of the other US territories.

Offer name Offer ID Material ID
Microsoft Teams Calling Essentials for US and Canada 1ee81de6-4d8b-4cf1-b926-2fd2a774a4ca 8N2-00010
Microsoft Teams Calling Essentials for US and Canada (Nonprofit Staff Pricing) 0c2ece0d-39b7-40ec-8c08-87c2b6c75d62 8N2-00011
Microsoft Teams Calling Essentials for US and Canada for faculty b8baa3b8-8cc2-4f26-a212-7fbeb28e7895 8N3-00003
Microsoft Teams Calling Essentials for US and Canada for students 26956da8-eeb5-44e3-aa79-d36e0e42b930 8N3-00004
Microsoft Teams Calling Essentials for US and Canada for GCC 7a2e2d5a-41b5-4b20-a0d1-0d06d34b5fe1 8N4-00002
Microsoft 365 Domestic Calling Plan for US and Canada 60d2919e-427a-46c9-bd03-89cbad27d53f TK2-00050
Microsoft 365 Domestic Calling Plan for faculty for US and Canada 602e7548-375b-4e01-bf79-a9a8b8ff16d4 LM7-00006
Microsoft 365 Domestic Calling Plan for students for US and Canada 1f4b4375-3185-40cf-b044-117fe3b102c6 LM7-00007
Microsoft 365 Domestic Calling Plan for GCC for US and Canada 594ed84e-ddf8-4e40-9726-76c04bd29e3b LM9-00023

Next steps

  • Share this information with the relevant contacts in your organization and understand the upsell and cross-sell opportunities.
  • Review the resources section of the Teams Partner Guide.

License-base price list updates for January 2021

Categories

  • Date: 2021-01-08
  • Offers/Markets

Summary

January and February price lists for license-based offers have been updated to correct certain incorrect list prices.

Impacted audience

All partners transacting through the Cloud Solution Provider (CSP) program.

Details

The license-based price lists for January 2021 and February 2021 included a few incorrect list prices. The impacted offers and currencies are below. The correct pricing was updated and available as of January 7, 2021 2PM PST (Pacific Standard Time).

Offer name Offer ID Material ID
Microsoft 365 E3 2b3b8d2d-10aa-4be4-b5fd-7f2feb0c3091 AAA-35638
Microsoft 365 Business Basic bd938f12-058f-4927-bba3-ae36b1d2501c AAA-10624

Currencies impacted:

  • Microsoft 365 E3 price issues were limited to only these currencies: Japanese Yen (JPY), Great British Pound (GBP), European Union (EUR), Australian Dollar (AUD).
  • Microsoft 365 Business Basic issues were limited to only United States Dollars (USD).

Partners should reference the currently available January and February preview price lists for the correct prices.

Next steps

  • Partners should download the latest price list files from the Partner Center to get the corrected January and February prices.
  • Global administrators for impacted tenants who have purchased subscriptions between January 1 and January 6 will be notified via a Partner Center email before the end of January with more details.

Deprecation and retirement of existing GET and PUT Qualification APIs for the Education customer validation process by the end of February 2021

Impacted audience

Partners selling Academic offers through the Cloud Solution Provider program using the Partner Center API

Details

This is a follow-up to the API enhancements released in December 2020. In December 2020 new GET and POST Qualifications APIs were released, and as a result the old GET and PUT Qualification APIs will be retired by the end of February 2021. At that time, you will need to use the new GET and POST Partner Center APIs in order to be able to purchase Education offers.

Next steps


Dynamics 365 offers for February 2021

Categories

  • Date: 2021-01-04
  • Offers

Summary

New Dynamics 365 offer changes will be launched in February 2021.

Impacted audience

Partners participating in the Cloud Solution Provider (CSP) direct bill partner, indirect provider, and indirect reseller incentive programs

Details

Microsoft is announcing upcoming new Dynamics 365 offer changes that will be launched in February 2021 for:

  • Dynamics 365 Customer Voice Additional Response
  • Dynamics 365 Customer Service Insights End of Life
  • Dynamics 365 Cloud AX Migration Offer IDs change

Dynamics 365 Customer Voice Additional Response

On February 1, 2021, Microsoft will create a new "Additional Response" offer with 1-K response entitlement to replace the existing offer with 2-K Survey Responses, the end of sale of which will be on February 1, 2021.

See the "Customer Voice Addl Resp" tab in the Dynamics CSP Offers-February 2021 Excel document for the SKU details. View the Microsoft Dynamics 365 Customer Voice Home Page for more information.

Dynamics 365 Customer Service Insights End of Life

On February 1, 2021, the following products will be changed to end-of-life:

  • Dynamics 365 Customer Service Insights (including "Additional Cases")
  • Dynamics 365 Virtual Agent for Customer Service

The "Customer Service Insights" standalone experience is moving into "Dynamics 365 Customer Service", where customers can find the same capabilities deeply embedded in the customer service experiences.

See the "Customer Service Insights" tab in the Dynamics CSP Offers-February 2021 Excel document for the SKU details. Visit the Microsoft Dynamics Customer Service Home Page for more information.

Dynamics 365 Cloud AX migration offer IDs

These SKUs have been removed from the January 1, 2021 final price list and will not be available to order at this time.

Offer name Offer ID
Dynamics 365 Finance for AX Migration Program 7fbd1115-a4c1-4cf9-b881-40c4187ca581
Dynamics 365 Supply Chain Management for AX Migration Program a3c62c0e-4f8a-4fc9-a47e-dec3310529d0
Dynamics 365 Commerce for AX Migration Program 97e98de6-24a8-4282-bad6-9d1a874e90a4
Dynamics 365 Finance Attach to Qualifying Dynamics 365 Base Offer for AX Migration Program 69d789e8-1e93-4dee-86b2-3ddfb03c08b9
Dynamics 365 Supply Chain Management Attach to Qualifying Dynamics 365 Base Offer for AX Migration Program c897adce-2964-4d24-abc3-7f7ad4b6a80d
Dynamics 365 Commerce Attach to Qualifying Dynamics 365 Base Offer for AX Migration Program ba1fe561-cfda-405a-a25d-ecda3bd3cba7
Dynamics 365 Operations – Activity for AX Migration Program 177e954e-1fff-4941-8967-55a47e36e1ce
Dynamics 365 Operations – Device for AX Migration Program 8c8b7c8f-cb3a-4737-8319-1752938c7be3
Dynamics 365 Team Members for AX Migration Program 1eb3ad0b-9de3-419d-8bfe-0d61bdd945b2

Next steps

Review the resources about this topic and share them with the appropriate stakeholders in your organization.

Questions?

For any further questions about these offers, check your relevant Yammer communities.