Service request resources

  • Article

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Partners can file service requests on behalf of their partners to report disruptions services provided by Microsoft or to request other technical support that they're incapable of providing.

ServiceRequest

Describes a service request filed by a partner, including how that request is progressing.

Property Type Description
Title string The service request title.
Description string The description.
Severity string The severity: unknown, critical, moderate, or minimal.
SupportTopicId string The ID of the support topic.
SupportTopicName string The name of the support topic.
Id string The ID of the service request.
Status string The status of the service request: none, open, closed, or attention_needed.
Organization ServiceRequestOrganization Organization for which the service request is created.
PrimaryContact ServiceRequestContact Primary Contact on the service request.
LastUpdatedBy ServiceRequestContact Last Updated By contact for changes to the service request.
ProductName string The name of the product that corresponds to the service request.
ProductId string The ID of the product.
CreatedDate date The date of the service request's creation.
LastModifiedDate date The date that the service request was last modified.
LastClosedDate date The date that the service request was last closed.
FileLinks array of FileInfo resources The collection of File Links that pertain to the service request.
NewNote ServiceRequestNote A note can be added to an existing service request.
Notes array of ServiceRequestNotes A collection of notes added to the service request.
CountryCode string The country/region corresponding to the service request.
Attributes ResourceAttributes The metadata attributes corresponding to the service request.

ServiceRequestContact

Describes a contact that creates or modifies a service request.

Property Type Description
Organization ServiceRequestOrganization Organization for which the service request is created.
ContactId string The contact's unique ID.
LastName string The last name of the contact.
FirstName string The first name of the contact.
Email string The email of the contact.
PhoneNumber string The phone number of the contact.

ServiceRequestNote

Describes a note attached to a service request.

Property Type Description
CreatedByName string The name of the creator of the note.
CreatedDate date The date and time when the note was created.
Text string The text of the note.

ServiceRequestOrganization

Describes the organization for which the service request is created.

Property Type Description
Id string The unique ID of the organization.
Name string The name of the organization.
PhoneNumber string The phone number of the organization.

SupportTopic

Describes a support topic. Service requests specify a support topic to ensure that they're processed quickly and effectively.

Property Type Description
Name string The name of the support topic.
Description string The description of the support topic.
Id string The unique ID of the support topic.
Attributes ResourceAttributes The metadata attributes corresponding to the service request.