Close your Power BI account

If you don't want to use Power BI any longer, you can close your Power BI account. After you close your account, you can't sign in to Power BI. Also, as it states in the data retention policy in the Power BI Terms of Service, Power BI deletes any customer data you uploaded or created. It is not retained.

Individual Power BI users

If you signed up for Power BI as an individual, you can close your account from the Settings screen.

  1. In Power BI, select the gear in the upper right, then select Settings.

    Screenshot of the upper-right corner of the UI with the gear icon and the settings option called out.

  2. On the General tab, select Close Account.

    Screenshot of the upper-left corner of the settings page with the Close account option called out.

  3. Select a reason for closing the account (1). You can also provide further information (2). Then select Close account.

    Screenshot of the Close account dialog with the Close account option called out.

  4. Confirm that you want to close your account.

    Screenshot of the Close account confirmation dialog with the Yes option called out.

    You should see a confirmation that Power BI closed your account. You can reopen your account from here if necessary.

    Screenshot of the Your account is closed dialog.

Managed tenant users

If your organization signed you up for Power BI, contact your tenant admin. Ask them to unassign the license from your account.

Managed close account

More questions? Try asking the Power BI Community