Entity extraction with custom entities

Enabled for Public preview General availability
Admins, makers, or analysts, automatically - This feature is released. Dec 2, 2019

Feature details

In addition to prebuilt system entities, an author can create custom entities to recognize and use in conversations.

For example, an author can define a list of supported payment types as: "Visa, Mastercard, Discover, American Express, PayPal"

The bot will be able to recognize responses, such as “I have an American Express card” and will be able to route the conversation correctly.