Hand off to a generic live-chat provider

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Admins, makers, or analysts, automatically - Mar 2020

Feature details

In the 2019 release wave 2, IT admins can configure a hand-off from Power Virtual Agents to other live chat engagement hubs using an interface and sample code.