Variable capabilities

Enabled for Public preview General availability
Admins, makers, or analysts, automatically This feature is released. May 30, 2019 This feature is released. Dec 2, 2019

Feature details

Variables are used to store customer information that can be referenced later in a conversation, saving the bot author time when creating complex interactions and communicating with other systems.

The system can parse a user’s natural language response, extracting the appropriate customer information and assigning it to a variable for use in the conversation. Variables enable complex and rich conversations with a customer and are powerful tools in helping the bot to resolve a customer’s inquiry or problem.

Key capabilities for variables:

  • Use variables in conversations
  • Use variables for Power Automate inputs and outputs
  • Debug variables with powerful tools
  • Custom variable types and synonyms
  • System-supplied variable types

See also

Work with variables (docs)