Enable the hybrid experience


Getting to app feature settings can vary based on the type of app (Unified Interface or the legacy web client) you're using. You might need to adjust the procedural steps in this topic to reflect your app type. See Settings.

Also, we are moving some settings from model-driven apps in Dynamics 365, such as Dynamics 365 Sales and Customer Service, and the Dynamics 365 Admin center to the Power Platform Admin center. See Environment settings are moving.

Most of the core functionalities of sales and customer service have moved to the Unified Interface experience. Some of the features that are not yet on Unified Interface can now be accessed in the Unified Interface client.

The following features are not yet present in the Unified Interface but can be enabled for display as legacy dialogs in the Unified Interface through the hybrid experience.


The hybrid experience is not available for on-premises versions or on mobile.

These features are enabled through a setting in System Settings.

  1. Go to Settings > Administration > System Settings.
  2. Select the General tab.
  3. Set Enable embedding of certain legacy dialogs in Unified Interface browser client to Yes.

Enable hybrid experience

When you enable the hybrid experience, commands appear on the command bar. For example, when you select an account, Edit, Merge, and Share commands are available.

Commands on command bar

You can select Share to share this account with another user or team.

Share account

If you disable the hybrid experience, these commands are not available in the command bar.

Commands not on command bar

See also

Unified Interface