Organizations often need to be in compliance with various regulations to ensure availability of customer interaction history, audit logs, access reports, and security incident tracking reports. Organizations may want to track changes in Common Data Service data for security and analytical purpose.
Common Data Service supports an auditing capability where entity and attribute data changes within an organization can be recorded over time for use in analysis and reporting purposes. Auditing is supported on all custom and most customizable entities and attributes. Auditing is not supported on metadata changes, retrieve operations, export operations, or during authentication. For information on how to configure auditing, see Configure Entities and Attributes for Auditing.
Supported for auditing
The following lists auditing capabilities for Common Data Service:
- Audit of customizable entities
- Audit of custom entities
- Configure entities for audit
- Configure attributes for audit
- Privilege-based audit trail viewing
- Privilege-based audit summary viewing
- Audit log deletion for a partitioned SQL database
- Audit log deletion for a non-partitioned SQL database
- Audit of record create, update, and delete operations
- Audit of relationships (1:N, N:N)
- Audit of audit events
- Audit of user access
- Adherence to regulatory standards
- Auditing APIs for developers
Not supported for auditing
The following lists what cannot be audited for Common Data Service:
- Audit of read operations
- Audit of metadata changes
The following bullets identify some key auditing concepts:
You can enable or disable auditing at the organization, entity, and attribute levels. If auditing is not enabled at the organization level, auditing of entities and attributes, even if it is enabled, does not occur. By default, auditing is enabled on all auditable entity attributes, but is disabled at the entity and organization level.
The ability to retrieve and display the audit history is restricted to users who have certain security privileges: View Audit History, and View Audit Summary. There are also privileges specific to partitions: View Audit Partitions, and Delete Audit Partitions. See the specific message request documentation for information about the required privileges for each message.
Audited data changes are stored in records of the audit entity.
Data that can be audited
The following list identifies the data and operations that can be audited:
Create, update, and delete operations on records.
Changes to the shared privileges of a record.
N:N association or disassociation of records.
Changes to security roles.
Audit changes at the entity, attribute, and organization level. For example, enabling audit on an entity.
Deletion of audit logs.
When (date/time) a user accesses Common Data Service data, for how long, and from what client.
Enabling or disabling of field level security by setting the IsSecured attribute cannot be audited.