Executive Summary

Published: March 3, 2008   The IT Infrastructure Library (ITIL) has evolved from focusing on functions in its first version, to processes in its second version, and now—with ITIL version 3 (v3)—to addressing the entire service management life cycle, from service conceptualization to continuous service improvement. The benefit of a full life-cycle approach is that you design services that hold strategic value for the business and you continue to operate and improve those services to continually meet business needs as they evolve.  This paper articulates how Microsoft supports and extends this service life-cycle approach. Microsoft’s core service management strategy is to deliver solutions for the effective and efficient integration of the people, process, and technologies required for organizations to reap the benefits of quality IT services. As shown in the following figure, Microsoft provides people and process guidance with Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF), management tools with the System Center Family of products, and integrated technology and guidance packages to handle complex problems with Solution Accelerators. When combined, MSF, MOF, Solution Accelerators, and System Center products support optimized service delivery and management of the Windows® operating system platform—which in turn delivers the core IT infrastructure required to support business services and workloads. Figure 1 Audience This white paper is intended for business and IT professionals who are tasked with ensuring the performance, efficiency, and effectiveness of IT infrastructure services. Feedback Please direct questions and comments about this paper to satfdbk@microsoft.com.

This accelerator is part of a larger series of tools and guidance from Solution Accelerators. Download Get How Microsoft Moves ITIL V3 from Concept to Practice Solution Accelerators Notifications Sign up to learn about updates and new releases Feedback Send us your comments or suggestions