How Microsoft Moves ITIL V3 from Concept to Practice

Published: March 3, 2008

 

In This Guide

Executive Summary

Why Service Management Matters

How Microsoft Solutions Help Put the ITIL Framework into Practice

How Microsoft Helps Overcome Obstacles to Service Management Success

How Microsoft Core Infrastructure Supports Business Services and Workloads

Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft

Appendix

This accelerator is part of a larger series of tools and guidance from Solution Accelerators.

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