Health Monitoring Service

You use the Health Monitoring Service to monitor Commerce Server 2009 Web services installed in one or multiple sites. The Health Monitoring Service can highlight issues that cause downtime or poor performance, such as unavailable services, long response time, and security breaches.

This service takes advantage of the information in the MMC database for Commerce Server 2009 so that it can obtain all the required configuration information about the sites, and which resources are available within each site.

Commerce Server 2009 Health Monitoring Service Extensibility

The Health Monitoring Service monitors the states of each Web service by calling functions that check the context of each system and its corresponding Web service. If the function encounters an error, the function generates one of the following error conditions:

  • Service monitoring exception occurred.

  • Critical error occurred.

  • Error occurred.

  • Security problem or risk occurred.

  • Service is unavailable.

  • Dependency problem is blocking the service monitor function.

Microsoft System Center Operations Manager (SCOM) 2007

SCOM delivers enterprise-class operations management by providing comprehensive event management, proactive monitoring and alerting, reporting, and trend analysis. SCOM supports the following functions:

  • Monitors application, system, and security events.

  • Provides administrative interface and workflow.

  • Contains an administration console for setting up your administrative workflow, monitoring, notification, and knowledge base.

  • Contains a management console for management of alerts, events, issue assignment, tracking, resolution, and to view an internal knowledge base.

For information about SCOM 2007, see http://go.microsoft.com/fwlink/?LinkId=136313.

SCOM 2007 Management Pack

The SCOM 2007 Management Pack provides availability, health, and configuration monitoring of Commerce Server 2009 services. It is tightly integrated into the SCOM interface for review, assignment, and resolution of issues. By monitoring the Commerce Server 2009 services that are installed in one or more sites, the SCOM 2007 Management Pack highlights issues that cause downtime or poor performance, such as unavailable services, long response times, and security breaches.

The SCOM 2007 Management Pack collects performance analysis and capacity-planning data by tracking application performance and user load. The Pack supports the following functions:

  • Monitors availability and health of Commerce services.

  • Monitors configuration status of the Commerce services.

  • Identifies issues that may cause downtime or poor performance.

  • Collects performance analysis and capacity planning data.

The SCOM 2007 Management Pack provides rules and groups for event monitoring of each Commerce Server 2009 Core System, such as the Catalog System, Marketing System, and so on. It also uses the Health Monitoring Service to register and encapsulate Commerce Server 2009 service events.

The Commerce Server 2009 Management Pack for Operations Manager 2007 was canceled.

SCOM 2007 Management Pack Monitoring Scenarios

The SCOM 2007 Management Pack supports monitoring the following Commerce Server 2009 Core Systems or services.

Commerce Server 2009 Core System or service

SCOM 2007 Management Pack features

Catalog System

  • Identify access problems.

  • Report on catalog-related tasks.

Order System

  • Identify access problems.

  • Report failures.

Profiles System

  • Identify access problems.

  • Report queries that are bad or not valid.

  • Report configuration that is not valid.

Data Warehouse and Analysis

  • Identify failed imports.

  • Identify configuration issues.

Marketing System

  • Report job success or failure.

Staging System

  • Report staging-related tasks.

  • Identify problems with the staging process.

SCOM 2007 Management Pack Monitoring Tasks

The following list describes the tasks that you can perform by using the SCOM 2007 Management Pack:

  • Start and stop Health Monitoring service to enable or disable state monitoring of the Commerce Server 2009 sites.

  • Start or stop Internet Information Services (IIS) services that are running on Commerce Server 2009 sites.

  • Start or stop the Direct Mailer service.

  • Start the Commerce Server 2009 management console.

See Also

Other Resources

Monitoring Commerce Server Sites

Administration and Operations Tools