Copy files on the client for custom functionality
Applies To: Unified Service Desk 2.0
This step is required for the Unified Service Desk client application only if you will be connecting to the CRM 2013 SP1 or CRM 2013 SP1 with Product Updates package using the Unified Service Desk client.
The CRM 2013 SP1 and CRM 2013 SP1 with Product Updates packages for Unified Service Desk contain custom controls, such as KPI control and Customer Information System, which require additional files to be installed under the Unified Service Desk client installation directory. These files are required for rendering the functionality of the custom control and sample application when you connect to these packages using the Unified Service Desk client.
If you do not copy the files required for the custom functionality for the CRM 2013 SP1 or CRM 2013 SP1 with Product Updates package functionality, you will see an error message letting you know the controls could not be created while connecting to the package from the Unified Service Desk client, and any time the control is accessed in the client application.
Exit the Unified Service Desk client application, if running.
When you deployed the Unified Service Desk packages earlier, the Package Deployer tool prompted you to extract the required files/assemblies to a folder. See step 11 in Deploy sample Unified Service Desk applications to CRM server using Package Deployer
Copy all the files from the folder in step 2 to the Unified Service Desk client installation directory on your computer (by default, C:\Program Files\Microsoft Dynamics CRM USD\USD). You will be prompted to overwrite some files; accept to overwrite the files.
You might consider making this folder available at a central, shared location in your organization so that it is readily available for copying over the files for new Unified Service Desk client installations.
Run the Unified Service Desk client, and connect to the CRM instance where the Unified Service Desk package is deployed to verify it runs successfully. More information: Connect to a CRM instance using the Unified Service Desk client.
Unified Service Desk 2.0
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