Schedule and appointment entities
Applies To: Dynamics CRM 2013
Microsoft Dynamics CRM provides capabilities to address appointment-based service scheduling. You can define services, resources and work schedules, and service locations. A scheduling engine manages booked appointments and service availability, and can be tuned to optimize scheduling to reduce costs and required resources.
The entity model for the scheduling engine includes a core set of entities: Service, Resource, Calendar and Site. Other entities describe resource requirements, constraints, calendar rules, and a schedule.
The following messages can be used for scheduling appointments, recurring appointments, and service appointments (service activity).
Message |
Description |
|---|---|
Creates an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts. |
|
Reschedules an appointment, recurring appointment, or service appointment (service activity), and calls the scheduling engine to make sure that it is valid for all constraints without any scheduling conflicts. |