Control social data


Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

You can enable or disable your ability to receive social data in Microsoft Dynamics 365.

Enable or disable social engagement

By default, social engagement is enabled and social data is received.


If you disable social engagement, you can no longer create or update social data in Dynamics 365. If you try to convert a social activity to a case while social engagement is disabled, you’ll get an error message. The error occurs because the Convert To Case action tries to update the social activity Regarding field. The same error occurs if you try to assign a social activity record or a social profile record to another user.

  1. Go to Settings > Administration.

  2. Choose System Settings.

  3. Under Disable Social Engagement, select Yes to stop receiving social data in Dynamics 365. To receive data, select No.

  4. Choose OK.

See Also

Administering Dynamics 365
Connect to Microsoft Social Engagement
Receive social data in Microsoft Dynamics CRM

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