Planning and installing Dynamics 365 for Outlook for Microsoft Dynamics 365 and Dynamics 365 Online
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
Microsoft Dynamics 365 for Outlook enables access to the same data through Microsoft Outlook as the Microsoft Dynamics 365 Web client. Dynamics 365 for Outlook is for Microsoft Dynamics 365 users who need access to Dynamics 365 data while they are using the familiar Outlook application.
Before you and your users install Dynamics 365 for Outlook, be sure to have completed your desired customizations. In particular, for best performance, you should ensure that you enable only the minimum required entities and views for offline use in Dynamics 365 for Outlook. For more information about customization, see the Customize your Dynamics 365 system. For more information about setting up entities for synchronization, see Create and edit entities.
After you install Dynamics 365 for Outlook, you have to set some options so that users can send and receive email from Dynamics 365 for Outlook and to specify what data is synchronized.
Users who log on locally to a device that has Microsoft Dynamics 365 for Outlook installed can potentially access Dynamics 365 data stored locally. Shared use of a device running Dynamics 365 for Outlook is not supported.
For upgrade information, see Upgrade to Microsoft Dynamics 365 for Outlook.
To download and install Dynamics 365 for Outlook, see Install Dynamics 365 for Outlook.
After you install and configure Dynamics 365 for Outlook, an individual user can use it to access Microsoft Dynamics 365 data. If a computer is shared by several users (that is, each user has a separate logon account and is a valid Microsoft Dynamics 365 user), you must configure Dynamics 365 for Outlook by running Dynamics 365 for Outlook configuration for each user.
We do not guarantee synchronization will work as expected if Cached Exchange Mode is turned off in Microsoft Outlook. For example, sometimes, tracking email from the Outlook Search folder gives an error when Cached Exchange Mode is off when you set up your Exchange email account in Outlook. The best practice is to turn on Cached Exchange Mode when you set up your Exchange email account in Outlook. More information: Turn on Cached Exchange Mode
To install or upgrade Dynamics 365 for Outlook, you must have administrator permissions on the computer where you perform the installation or upgrade steps. The exception to this is when you install an update from Microsoft Update, in which case administrator privileges are not required. You can install Dynamics 365 for Outlook with offline capability. A user who has this capability installed can access Microsoft Dynamics 365 data when they are not connected to the LAN. You can add offline capability at either of the following times:
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