Configure your agent application using Unified Service Desk

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This section provides information about how you can use Unified Service Desk to quickly configure a highly customized agent application for your organization without using code.

Before you start configuring your agent application using Unified Service Desk, you must install and deploy it. More information: Install and deploy Unified Service Desk

Unified Service Desk uses the Microsoft Dynamics CRM security model to govern access to the entities and configuration data. You can also create configurations in Unified Service Desk to group entities, and assign them to users to ensure that they can access only the entities in the assigned configuration. More information: Security in Unified Service Desk

In This Section

Learn to use Unified Service Desk

Get started with configuring your agent application

Unified Service Desk configuration walkthroughs

Reference

Unified Service Desk Administration Guide

Hosted control types and action/event reference

Extend Unified Service Desk

Unified Service Desk
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