Create a Service Plan for a Tenant Organization


Applies to: Exchange Server 2010 SP2

A service plan is a list of Exchange features, resource limits, and Role Based Access Control (RBAC) permissions available for a tenant organization. To create a service plan, we recommend that you start with one of the three service plan templates available when you install Microsoft Exchange Server 2010 Service Pack 1 (SP1). After you create the service plan, you must add the service plan information to the ServicePlanHostingRemap.csv file (also known as the service plan map).

To learn more about service plans, see Understanding Service Plans and Mailbox Plans.

Looking for other management tasks related to managing tenant organizations? Check out Managing Tenant Organizations.


Read Configurable Features for Service Plans and Mailbox Plans.

Create a service plan

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Text editor" entry in the Client Access Permissions topic.

  1. Navigate to the service plan templates at <Exchange Installation Path>\Exchange Server\V14\ClientAccess\ServicePlans.

  2. Using Notepad, open the service plan template that best meets your needs.

  3. Rename the service plan template and save it in the same location. Be sure to maintain the .serviceplan extension.

  4. Modify the settings. For more information about the settings, see Configurable Features for Service Plans and Mailbox Plans.

  5. If you plan to create multiple mailbox plans within the service plan, copy the mailbox plan section starting with MailboxPlanName and ending with MailboxPlan, and then paste it after the MailboxPlan end section. Make sure that the mailbox plan is within the MailboxPlans section. To view a sample service plan that has multiple mailbox plans, see Sample Service Plan: LargeBusiness.serviceplan.

    You need to change the following properties for the new mailbox plan:

    • MailboxPlanName   This property specifies the name of the mailbox plan, for example Gold, Silver, or Bronze.

    • MailboxPlanIndex   This property specifies an index, which must be unique for each mailbox plan.

    • ProvisionAsDefault   This property specifies that this mailbox plan is the default mailbox plan. When users are created and you don’t specify a mailbox plan at that time, the default mailbox plan is applied to the mailbox. You can have only one default mailbox plan.

  6. Save the new service plan.

  7. Add the service plan to the ServicePlanHostingRemap.csv file. For details, see Add a Service Plan to the Service Plan Map.

  8. Make sure that you copied the service plan and the ServicePlanHostingRemap.csv file to all Client Access servers.

Other Tasks

After you create the service plan, you may also want to validate the service plan by running the New-Organization cmdlet (with the WhatIf parameter) against a new tenant organization. For more information, see Verify a New Service Plan.

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